Lirio
IT Support Specialist
Lirio, Nashville, Tennessee, United States, 37247
Position Summary
The IT Support Specialist is a member of the IT team responsible for providing exceptional customer service to our internal colleagues and our external partners, clients, and vendors; supporting the internal helpdesk, office operations, and business processes; and enhancing our internal IT support through excellent communication, documentation, and problem-solving skills.
All applicants must live in the US and much be authorized to work in the US. This role will be hybrid, minimum 2 days/week in our Franklin, TN office.
Essential Duties and Responsibilities Provide excellent customer service Manage and support our Microsoft 365 environment using tools including:
MS Entra, MS Defender, MS Intune, and Jamf Pro, Jamf Connect and Jamf Protect. Ensure proper and timely resolution of Helpdesk issues. Manage office network infrastructure and solution. Maintain and support SaaS applications. Effectively manage Onboarding/Offboarding/Access Requests. Support communication and collaboration tools. Maintain backup and recovery solutions. Manage inventory and asset lifecycle. Maintain and support office A/V equipment. Update or author procedure, process and user documentation. Work collaboratively with other IT, Security and Compliance team members. Incident reporting Support recurring compliance auditing Education and Experience
Degree in computer Science or related field 5-7 years experience System Experience
*JAMF experience a must-have*
Microsoft Windows, macOS, iOS, Entra, Microsoft 365, SharePoint, Exchange, Jamf, Intune/Endpoint, MS Defender, PowerAutomate, Microsoft Forms, SharePoint, Powershell, Jira Service Management, Meraki, Confluence, Slack, Zoom, Bitwarden, Code42, Smartsheet, Datto Backupify
A+, Network +, Security +, Cisco, Apple, Microsoft, cloud certifications, ITIL
Benefits
Medical (HSA available) Dental Vision Short-term & long-term disability (company-paid) Life & AD&D (company-paid) 401K with company match 10 paid holidays + holiday week company closure Flexible time off policy Hybrid work schedule Job Salary Range: $70,000-$85,000
The IT Support Specialist is a member of the IT team responsible for providing exceptional customer service to our internal colleagues and our external partners, clients, and vendors; supporting the internal helpdesk, office operations, and business processes; and enhancing our internal IT support through excellent communication, documentation, and problem-solving skills.
All applicants must live in the US and much be authorized to work in the US. This role will be hybrid, minimum 2 days/week in our Franklin, TN office.
Essential Duties and Responsibilities Provide excellent customer service Manage and support our Microsoft 365 environment using tools including:
MS Entra, MS Defender, MS Intune, and Jamf Pro, Jamf Connect and Jamf Protect. Ensure proper and timely resolution of Helpdesk issues. Manage office network infrastructure and solution. Maintain and support SaaS applications. Effectively manage Onboarding/Offboarding/Access Requests. Support communication and collaboration tools. Maintain backup and recovery solutions. Manage inventory and asset lifecycle. Maintain and support office A/V equipment. Update or author procedure, process and user documentation. Work collaboratively with other IT, Security and Compliance team members. Incident reporting Support recurring compliance auditing Education and Experience
Degree in computer Science or related field 5-7 years experience System Experience
*JAMF experience a must-have*
Microsoft Windows, macOS, iOS, Entra, Microsoft 365, SharePoint, Exchange, Jamf, Intune/Endpoint, MS Defender, PowerAutomate, Microsoft Forms, SharePoint, Powershell, Jira Service Management, Meraki, Confluence, Slack, Zoom, Bitwarden, Code42, Smartsheet, Datto Backupify
A+, Network +, Security +, Cisco, Apple, Microsoft, cloud certifications, ITIL
Benefits
Medical (HSA available) Dental Vision Short-term & long-term disability (company-paid) Life & AD&D (company-paid) 401K with company match 10 paid holidays + holiday week company closure Flexible time off policy Hybrid work schedule Job Salary Range: $70,000-$85,000