Specialist - Event Staff Usher (Part-Time, Variable Hour)

Salary: $15.00 - $18.03 Hourly

Location : 800 W University Parkway, Orem

Job Type: Part-Time Staff

Job Number: FY2503709

Division: VP Administration/Strategic Rel

Department: UCCU Center

Opening Date: 12/19/2024

Closing Date: 2/17/2025 11:59 PM Mountain

Required Documents Needed to Apply: Resume

Applicant Support: 1-855-524-5627

Support@schooljobs.com

Position Announcement

Join the Event Staff Usher team at Utah Valley University and help create a safe, welcoming, and memorable experience for all who visit the UCCU Center and other university venues. As an usher, you'll provide exceptional customer service to guests, donors, artists, and patrons, ensuring their experience is seamless and enjoyable. Responsibilities include greeting guests at the door, managing ticketing, and offering helpful information about program details, facilities, and safety procedures. If you have a passion for hospitality and enjoy engaging with diverse audiences, this role offers the perfect opportunity to contribute to a vibrant event atmosphere.
Summary of Responsibilities

• Provide excellent customer service to include greeting patrons, scanning tickets, distribute programs and other materials, and tend to guests' comfort and assisting them with any questions or problems.
• Monitor the activity and behaviors of all guests to ensure the safety. Enforce event rules and relevant health and safety regulations. Ensure that the lobby and public areas are neat and organized. Assist patrons in following all emergency protocols and guiding audience members to the exits in an orderly manner.
• Other duties as assigned.

Qualifications / Licenses / Certifications

High school diploma or GED.

Preferred Qualifications
Experience with Two Way Radios is preferred.
Experience with events and crowd management is preferred.
Knowledge / Skills / Abilities

Knowledge

• Knowledge and understanding of, sensitivity to, and appreciation for the diverse ethnic, socioeconomic,
• disability, and gender diversity of guests and staff attending or working with the UCCU Center and Utah Valley University.
• Knowledge of suspicious activity and behaviors.
• Knowledge of where to find help with ticketing issues, an unruly guest, a medical emergency etc.

Skills

• Skills in effectively dealing with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• Fantastic communication and social skills, including the ability to listen and deescalate tense situations.

Abilities

• Ability to read small print.
• Ability to climb steps repeatedly.
• Ability to descend/ascend ramps and inclines/declines.
• Ability to stand for long periods of time.
• Ability to work in a fast-paced, busy environment with environmental conditions such as noise, dark/dim/absence of lighting etc.
• Ability to bend, stretch, reach and kneel without restriction.
• Ability to stay calm in an emergency or confrontational situation.
• Ability to present a professional, polished appearance.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.

Although part-time and adjunct (less than 30 hours per week) employees are ineligible from the full-time employee benefits package, the university is pleased to offer the following:

• Undergraduate tuition remission benefit:
  • Part-time: waives 100 percent of tuition and general student fees for up to 3 credit hours or 1 course after 6 consecutive months of employment and a minimum of 480 hours worked (dependents do not qualify)
  • Adjunct: waives 100 percent of tuition and general student fees for one course per semester in which there is an active teaching assignment at the university (dependents do not qualify)

Access to the Employee Assistance Program (EAP)

Access to Campus Recreation and Wellness

Exclusive cash rewards through Utah Community Credit Union's (UCCU) branch on UVU's campus when becoming a member

01

What is your highest level of education?

• High School or equivalent
• Associates
• Bachelors
• Masters
• Ph.D.
• Ph.D. (abd)
• Juris Doctorate

02

How many years of experience do you have in this type of position?

• <1
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8+

Required Question