Events DC
Meeting Services Supervisor
Events DC, Washington, DC, United States
Job Description
Under the direction of the Director, Manager, Assistant Manager and Lead Meeting Services Supervisor, Meeting Services, the Meeting Services Supervisor is responsible for supervising Meeting Services Team Leaders and Meeting Services Associate staff and managing extensive set-up, inventory control, safety, training and equipment maintenance to support Center events. Incumbents in this position are responsible for delivering meeting space sets per customer specifications and Events DC's quality assurance standards. Incumbents are responsible for understanding the organization and subscribing to its commitment to customer excellence. Responsibilities involve the ability to perform skilled work of a strenuous physical nature and require schedule flexibility to work days, evenings, nights, weekends and holidays.
Responsibilities
Under the direction of the Director, Manager, Assistant Manager and Lead Meeting Services Supervisor, Meeting Services, the Meeting Services Supervisor is responsible for supervising Meeting Services Team Leaders and Meeting Services Associate staff and managing extensive set-up, inventory control, safety, training and equipment maintenance to support Center events. Incumbents in this position are responsible for delivering meeting space sets per customer specifications and Events DC's quality assurance standards. Incumbents are responsible for understanding the organization and subscribing to its commitment to customer excellence. Responsibilities involve the ability to perform skilled work of a strenuous physical nature and require schedule flexibility to work days, evenings, nights, weekends and holidays.
Responsibilities
- Interfaces with clients in a variety of settings (i.e., planning meetings, daily room checks).
- Responds to event managers' requests to provide planned and on-demand client services.
- Assists the Manager and Assistant Manager, Meeting Services in planning, organizing and assigning day-to-day tasks and creating long range plans.
- Coordinates and assigns the work of Meeting Services Associates from oral and written instructions received on floor plans.
- Supervises the set-up and removal of equipment and furniture for events including, but not limited to, staging, turnstiles, movable walls, dance floors, chairs, risers, tables, etc.
- Supervises equipment storage and orderliness of storage rooms and service corridors.
- Supervises scheduled, detailed cleaning of meeting room furniture.
- Ensures that meeting room set-ups are thoroughly inspected, to include, checking floors, windows ledges, lights, stains, soils, tears, feet of chairs, table and stage skirts.
- Assists in monitoring equipment and supply inventory.
- Loads and unloads supplies and materials.
- Documents and reports facility and/or equipment damage and contacts responsible departments for repair.
- Ensures that staff uses safe work methods and practices in performing tasks.
- Ensures that staff is responsive and courteous to customers, service contractors and co-workers.
- Ensures that proper work records are established and maintained.
- Provides on-the-job training for Meeting Services Associates.
- Clearly defines expectations and goals and evaluates the performance of, coaches, counsels and administers disciplinary action to subordinate staff.
- Performs a variety of related tasks and duties as assigned.
- High School Diploma or equivalent.
- Three (3) years of set-up experience in hospitality or convention center environment.
- Three (3) years of directly related supervisory experience and/or demonstrated ability to perform in a supervisory capacity.