Analyst I Fraud

Position Function:

This position reports to the Fraud Department Manager and will be responsible for evaluating and understanding fraud risk at the Company. This individual will be responsible for reviewing and analyzing customer transactions as they relate to fraud risk, review the bank's fraud prevention systems, including but not limited to fraud related to cross-channel, debit card, online banking, bill payment, electronic person to person payment and mobile banking, and assist in establishing priorities for the bank's fraud detection and mitigation functions with a focus on mitigating losses, protecting bank assets, and reducing reputation risk. This individual will also assist in the training, development, and implementation of controls and safeguards consistent with corporate strategic goals.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

• Fraud Analysis
  1. Able to collect information from various sources and analyze cases to identity potential for fraud and take appropriate action to mitigate loss.
  2. Operates and reviews the bank's fraud and loss prevention systems - including but not limited to check, deposit, kiting, debit card, online banking and mobile banking.
  3. Uses operational experience to ensure proper handling of customer claims.
  4. Works with the branch/account officers to follow-up with customers as needed to minimize potential for fraud.
  5. Conduct investigations makes recommendations to help minimize fraud.
  6. Provides recommendations to minimize potential losses and methods to decrease fraudulent activity within the bank.
• Fraud Systems
  1. Manages the bank's fraud prevention systems - including but not limited to cross channel fraud, debit card, online banking, bill payment, electronic person to person payments and mobile banking.
  2. Periodically analyzes the bank's fraud systems and adjusts settings to ensure maximum efficiency and effectiveness.
  3. Quality Control - Review completed reports and cases to ensure department meets the service levels for accuracy and timeliness.
• Fraud Closures, Customer Claims and Support
  1. Assists with the fraud closure process. Assists in determination of whether an account should be closed and coordinates customer notification, department responsibilities, and monitors posting rejects.
  2. Investigates fraud and does the required reporting for cases - including but not limited to preparing Suspicious Activity Reports and inputting information into the bank's reporting system.
  3. Provides assistance and support to branch/department management and personnel in all phases of fraud or loss prevention.
  4. Facilitates and/or coordinates fraud/loss prevention training sessions for branches and related service departments
• Loss Reporting
  1. Monitors and maintains internal loss records for branches and service areas (Overdraft losses, Operational losses)
  2. Reviews loss cases and determined how loss should be charged. Prepares charge-off reports for branches to obtain approval for losses.

Minimum Qualifications:

Education:

• High School diploma or GED equivalency required.
• Bachelor's Degree from an accredited 4-year university in related field preferred.

Experience:

• 2+ years of experience in both loss prevention and risk management (a relevant Bachelor's degree may substitute for 2 years of experience)

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.