Surgery Scheduler I

Join our Team at Premier!

Title: Surgery Scheduler I

Location: Malvern, Collegeville, PA

Schedule: Monday-Friday 8:00am-4:30pm

About Us:
Premier is a leading orthopedic practice committed to diagnosing and treating a wide range of orthopedic injuries and conditions. We operate in over 50 locations and have more than 70 physicians dedicated to providing exceptional care across the Greater Philadelphia area. With a team of nearly 1,000 employees, we thrive in a supportive environment that prioritizes collaboration and patient satisfaction.

What We Offer:

• Comprehensive benefits, including medical, vision, and dental plans, 100% employer-paid life insurance, and a 401(k) match.
• Generous paid sick and vacation time.
• Flexible work hours.
• Excellent opportunities for growth and advancement.
• Employee referral reward program.

ESSENTIAL FUNCTIONS

• Schedules office and hospital based medical procedures for patients utilizing the appropriate scheduling codes.
• Interfaces with the appropriate staff to ensure a cohesive working relationship in providing patient care.
• Enters notes and/or special instructions for scheduling in the EMR system and updates system as needed.
• Scribes voicemails and returns appropriate calls in a timely manner as needed.
• Calls patients to schedule surgery within 48 hours of the order being signed and schedules all pre-op and post-op appointments for the patient.
• Tracks and obtains medical clearances and pre-surgical testing for scheduled surgeries/procedures.
• Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
• Confirms patient's insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties needed.
• Completes accurate documentation of informed consent with patient for surgery/procedure and collects patients' financial responsibility in person or via telephone.
• Communicates clinical instructions needed for surgery/procedure, including but not limited to information regarding testing, time of patients scheduled arrival and other relevant details.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled as needed.
• Updates patient information in the practice management system and EMR.
• Ensures canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Assists with other office duties as needed, including but not limited to checking patients in/out, registering patients, preparing charts, answering phones, scheduling appointments, and completing disability and workers compensation forms.

QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge experience preferred.
• Minimum of one - two (2) years of medical office scheduling or administration experience in a hospital or similar environment. Requires knowledge of insurance rules and regulations, coding and medical terminology, and computer scheduling systems. Athena or another Electronic Medical Records experience highly preferred.
• Knowledge of scheduling policies and procedures.
• Skill in customer service and patient care.
• Skill in maintaining professional relationships with patients, family members and the public.
• Skill in establishing good working relationships with both internal and external customers.