Zocks
Implementation Manager - Denver
Zocks, Denver, Colorado, United States, 80285
Location: This role is an in-office position based in Denver and you must be willing to work East Coast hours.
Visas: We are unable to sponsor work visas for this role.
Please note that, due to our work in the financial services industry, the selected candidate will be subject to a background check as part of the onboarding process.
About Us: We're Zocks, an AI based platform changing the world of financial services. Our platform helps Financial Service professionals better serve their clients, save time, and ultimately accelerate their business. We use AI to bridge human conversations with business systems, saving hundreds of hours per year for our customers. We are venture-capital backed, and our founding team has experience from leading technology companies like Microsoft, Twilio, Ustream (acquired by IBM), and Hearsay Systems.
Why apply to our open Implementation Manager role?
We're growing extremely quickly and need to expand our team to support our customers by solving their most complex challenges. As an Implementation Manager, you will play a pivotal role at the forefront of innovation in Financial Services; tackling technical, workflow, and business challenges while delivering high-impact outcomes. In this crucial role, you'll manage multiple client projects, ensuring seamless deployments and integrations that align with client goals.
This is an ideal opportunity for a problem-solver who thrives in customer-facing environments, loves building strong relationships, and takes pride in delivering exceptional experiences. You must love working with customers and find joy in solving their most complex challenges.
Interview Schedule: 30-minute call with our recruiter, a practical problem-solving exercise, and two to three 30-45-minute calls with our Leadership Team, followed by an offer pending references. At least one interview will include a scenario-based project discussion. The estimated interview time commitment is up to 3 hours.
What You'll Do:
Client Success & Project Management:
Serve as the primary point of contact for client deployments, managing multiple workstreams across diverse teams. Guide clients to define success criteria, deployment milestones, and usage targets. Oversee end-to-end project management, ensuring alignment with client expectations and timely delivery.
Technical Leadership:
Lead integration efforts, designing and deploying solutions tailored to client-specific needs. Serve as an escalation point for technical and integration-related challenges. Work with product and engineering teams to test, document, and roll out new features to clients.
Collaboration & Enablement:
Work closely with support teams to address and resolve complex customer issues. Coordinate across cross-functional teams to translate client requirements into actionable technical solutions. Simplify technical concepts to drive understanding and adoption among non-technical stakeholders.
Essential Qualifications for Consideration:
3+ years of experience in technical implementation or solutions delivery roles. Exhibits strong customer-facing skills, high emotional intelligence (EQ) and a passion for working directly with clients. Excellent communication skills to engage both technical and non-technical stakeholders. Strong project management skills and proven ability to manage multiple concurrent projects. Experience with SaaS platforms, APIs, and system integrations. An outcome-oriented mindset, capable of prioritizing tasks to meet client objectives. Thrives in a high-visibility, high-impact role and is comfortable managing competing priorities. Enjoys problem-solving across varying domains, from technical integrations to business workflows. Relishes collaborating with diverse teams to achieve shared success. Nice to Have:
Familiarity with Financial Services workflows and compliance requirements. Technical experience with relational databases (e.g., PostgreSQL, MSSQL) or programming (e.g., JavaScript, Python). Exposure to enterprise tools such as Salesforce, Office 365, Virtual Meeting Platforms, VoIP systems, REST APIs, and BI tooling. Ability to prioritize between different deployments, and manage the full cycle of a complex customer deployment, including SOW negotiation. Our Values:
Global, Remote, and Communication-Focused: Excellent communication is vital as a remote team spread across states and countries. We're united by our commitment to open, transparent, and effective communication to keep us running smoothly. Results-Oriented: We're focused on achieving real impact, not empty words. We value outcomes over processes and believe in working efficiently to deliver meaningful results. Customer-Oriented: Our clients are at the heart of what we do. We're dedicated to understanding and meeting their needs, offering a personalized experience, and building long-lasting relationships. Agile, Streamlined, and Low on Red Tape: We embrace a fast-moving culture where decisions happen quickly, and there's minimal red tape. Autonomous Execution: We operate like a team of athletes, each excelling in their own "events." Independence is valued, but the collective interdependence effort ensures our success when we come together for projects.
We are an equal opportunity employer and never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. At Zocks AI, we value diversity and believe that it enhances our creativity, innovation, and overall success. We encourage all qualified people to apply.
Visas: We are unable to sponsor work visas for this role.
Please note that, due to our work in the financial services industry, the selected candidate will be subject to a background check as part of the onboarding process.
About Us: We're Zocks, an AI based platform changing the world of financial services. Our platform helps Financial Service professionals better serve their clients, save time, and ultimately accelerate their business. We use AI to bridge human conversations with business systems, saving hundreds of hours per year for our customers. We are venture-capital backed, and our founding team has experience from leading technology companies like Microsoft, Twilio, Ustream (acquired by IBM), and Hearsay Systems.
Why apply to our open Implementation Manager role?
We're growing extremely quickly and need to expand our team to support our customers by solving their most complex challenges. As an Implementation Manager, you will play a pivotal role at the forefront of innovation in Financial Services; tackling technical, workflow, and business challenges while delivering high-impact outcomes. In this crucial role, you'll manage multiple client projects, ensuring seamless deployments and integrations that align with client goals.
This is an ideal opportunity for a problem-solver who thrives in customer-facing environments, loves building strong relationships, and takes pride in delivering exceptional experiences. You must love working with customers and find joy in solving their most complex challenges.
Interview Schedule: 30-minute call with our recruiter, a practical problem-solving exercise, and two to three 30-45-minute calls with our Leadership Team, followed by an offer pending references. At least one interview will include a scenario-based project discussion. The estimated interview time commitment is up to 3 hours.
What You'll Do:
Client Success & Project Management:
Serve as the primary point of contact for client deployments, managing multiple workstreams across diverse teams. Guide clients to define success criteria, deployment milestones, and usage targets. Oversee end-to-end project management, ensuring alignment with client expectations and timely delivery.
Technical Leadership:
Lead integration efforts, designing and deploying solutions tailored to client-specific needs. Serve as an escalation point for technical and integration-related challenges. Work with product and engineering teams to test, document, and roll out new features to clients.
Collaboration & Enablement:
Work closely with support teams to address and resolve complex customer issues. Coordinate across cross-functional teams to translate client requirements into actionable technical solutions. Simplify technical concepts to drive understanding and adoption among non-technical stakeholders.
Essential Qualifications for Consideration:
3+ years of experience in technical implementation or solutions delivery roles. Exhibits strong customer-facing skills, high emotional intelligence (EQ) and a passion for working directly with clients. Excellent communication skills to engage both technical and non-technical stakeholders. Strong project management skills and proven ability to manage multiple concurrent projects. Experience with SaaS platforms, APIs, and system integrations. An outcome-oriented mindset, capable of prioritizing tasks to meet client objectives. Thrives in a high-visibility, high-impact role and is comfortable managing competing priorities. Enjoys problem-solving across varying domains, from technical integrations to business workflows. Relishes collaborating with diverse teams to achieve shared success. Nice to Have:
Familiarity with Financial Services workflows and compliance requirements. Technical experience with relational databases (e.g., PostgreSQL, MSSQL) or programming (e.g., JavaScript, Python). Exposure to enterprise tools such as Salesforce, Office 365, Virtual Meeting Platforms, VoIP systems, REST APIs, and BI tooling. Ability to prioritize between different deployments, and manage the full cycle of a complex customer deployment, including SOW negotiation. Our Values:
Global, Remote, and Communication-Focused: Excellent communication is vital as a remote team spread across states and countries. We're united by our commitment to open, transparent, and effective communication to keep us running smoothly. Results-Oriented: We're focused on achieving real impact, not empty words. We value outcomes over processes and believe in working efficiently to deliver meaningful results. Customer-Oriented: Our clients are at the heart of what we do. We're dedicated to understanding and meeting their needs, offering a personalized experience, and building long-lasting relationships. Agile, Streamlined, and Low on Red Tape: We embrace a fast-moving culture where decisions happen quickly, and there's minimal red tape. Autonomous Execution: We operate like a team of athletes, each excelling in their own "events." Independence is valued, but the collective interdependence effort ensures our success when we come together for projects.
We are an equal opportunity employer and never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. At Zocks AI, we value diversity and believe that it enhances our creativity, innovation, and overall success. We encourage all qualified people to apply.