Nationstaff
Client Implementation Manager
Nationstaff, New York, New York, us, 10261
Job Summary
We're seeking an experienced and talented client implementation manager to join a growing FinTech startup. Our team is rapidly growing and there is ample opportunity to lead and define your role. The successful candidate will work closely with our B2B clients to manage all phases of the implementation lifecycle, from initial onboarding through go-live. You will define our platform architecture for our clients, drive project management, facilitate integrations with our APIs and third-party vendors, and guide and provide assistance to our clients in order to ensure the successful deployment of their marketplace. You will work closely with our team of engineers, product, business development, and Templum's regulated broker dealer to ensure client success.
Primary Responsibilities
Manage and own the onboarding of B2B clients onto our platform. This includes creation of project plans, status meetings, coordination across various third-party partners, and driving the project to execute by established deadlinesOwn the client relationship during the project onboarding lifecycleManage time and deadlines across multiple entities while balancing several projects/prioritiesAct as a knowledge base for the client regarding technical integrations, API endpoints and requirements, product workflows, and third-party integrationsCollaborate and assist in creation of processes, resources, and tools to support the implementation and onboarding process for clientsWork with internal and external stakeholders to understand client needs, challenges, and objectives while providing recommendations for increased adoption of our solutionsSupport the Product team with direct client feedback and recommendationsSupport the upgrade and version control processes of our products and tools in client environmentsOpportunity for growth as the team continues to scalePreferred Qualifications
Bachelor's degree or equivalent experience3-5 years of experience in a technical customer facing role (Technical Account Manager, Technical Customer Success Manager, Implementation Manager, Sales Engineer)Previous experience training and onboarding clients to a SaaS productUnderstanding and experience with web APIs and software development is strongly preferredExperience writing technical documentation, architecture diagrams, and integration plans is strongly preferredStrategic thinker that can come up with and clearly communicate practical solutions to complex integration challengesExperience and understanding of capital markets, financial services, and trading preferredExcellent verbal, written and interpersonal communication skillsExcellent customer-facing capabilities, with the ability to communicate complex concepts clearly and flexibly to both highly technical and less technical stakeholdersThrives in a dynamic, fast-paced, fast-growing work environmentBenefits
Highly visible role with immense growth potential. You will be working with key stakeholders across the firm in this positionRemote flexibilityCompetitive compensation package, including medical insurance, 401(K), and flexible PTO policy
We are an equal opportunity employer committed to diversity and inclusiveness.
We're seeking an experienced and talented client implementation manager to join a growing FinTech startup. Our team is rapidly growing and there is ample opportunity to lead and define your role. The successful candidate will work closely with our B2B clients to manage all phases of the implementation lifecycle, from initial onboarding through go-live. You will define our platform architecture for our clients, drive project management, facilitate integrations with our APIs and third-party vendors, and guide and provide assistance to our clients in order to ensure the successful deployment of their marketplace. You will work closely with our team of engineers, product, business development, and Templum's regulated broker dealer to ensure client success.
Primary Responsibilities
Manage and own the onboarding of B2B clients onto our platform. This includes creation of project plans, status meetings, coordination across various third-party partners, and driving the project to execute by established deadlinesOwn the client relationship during the project onboarding lifecycleManage time and deadlines across multiple entities while balancing several projects/prioritiesAct as a knowledge base for the client regarding technical integrations, API endpoints and requirements, product workflows, and third-party integrationsCollaborate and assist in creation of processes, resources, and tools to support the implementation and onboarding process for clientsWork with internal and external stakeholders to understand client needs, challenges, and objectives while providing recommendations for increased adoption of our solutionsSupport the Product team with direct client feedback and recommendationsSupport the upgrade and version control processes of our products and tools in client environmentsOpportunity for growth as the team continues to scalePreferred Qualifications
Bachelor's degree or equivalent experience3-5 years of experience in a technical customer facing role (Technical Account Manager, Technical Customer Success Manager, Implementation Manager, Sales Engineer)Previous experience training and onboarding clients to a SaaS productUnderstanding and experience with web APIs and software development is strongly preferredExperience writing technical documentation, architecture diagrams, and integration plans is strongly preferredStrategic thinker that can come up with and clearly communicate practical solutions to complex integration challengesExperience and understanding of capital markets, financial services, and trading preferredExcellent verbal, written and interpersonal communication skillsExcellent customer-facing capabilities, with the ability to communicate complex concepts clearly and flexibly to both highly technical and less technical stakeholdersThrives in a dynamic, fast-paced, fast-growing work environmentBenefits
Highly visible role with immense growth potential. You will be working with key stakeholders across the firm in this positionRemote flexibilityCompetitive compensation package, including medical insurance, 401(K), and flexible PTO policy
We are an equal opportunity employer committed to diversity and inclusiveness.