Saint Joseph's College of Maine
Enrollment Support Specialist
Saint Joseph's College of Maine, Standish, Maine, us, 04084
Saint Joseph's College of Maine seeks a dynamic individual for the position of Enrollment Support Specialist. This position supports the division of Academic Center of Excellence by: providing Tier 1 and 2 support for the Registrar's Office, Student Accounts, and Financial Aid (i.e. Enrollment Service Areas); being responsible for answering Tier 1 & 2 enrollment readiness inquiries (Online Students); and serving as a key member of institutional efforts.
This position is located on campus and will serve our on-campus and online students. This person is expected to be self-directed, demonstrate initiative, and follow standard operating procedures. Occasional evening or weekend work may be required.
Provides Tier 1 and 2 support for the Registrar's Office, Student Accounts, and Financial Aid (i.e. Enrollment Service Areas) by:
Being the face of a one-stop student services area for students, their families, and our alumni supporting a smooth experience related to their enrollment, academic records, financial aid, and student account needs. Answer questions, provide information and resources, and identify their next steps Monitoring and managing inbound telephone, email, and in-person inquiries for student accounts, financial aid, and registrar Resolving questions related to registration readiness Informing the Associate Dean of retention and/or persistence barriers Collaborating with Enrollment Service Areas for cross-training Approving scholarship checks; ensuring student follow through for disbursement of scholarships Processing payments, providing receipts and statements, handling mail, and filing documents as needed to support Enrollment Services areas Assisting with scholarship waivers for transcripts Assisting with requests for transcripts, major and minor changes, course withdrawals post add/drop period, general walk-ins, FERPA releases in Pinestand, and transfer credit evaluations from the Registrar's Office Collaborating with different departments across campus and online to resolve enrollment challenges Keeping stakeholders updated on student registration status, financial issues, and registration holds Updating communication logs in the Student Information System Providing support for other enrollment and registration inquiries as needed Responsible for answering Tier 1 & 2 enrollment readiness inquiries (Online Students) by:
Sharing registration dates, academic calendars, term start and end dates Reviewing the current financial status through billing statements Helping students meet employer tuition sponsorship requirements by providing necessary invoices or statements to the student Addressing inquiries related to tuition, fees, and payments Guiding self-payment methods via SIS or facilitating phone payments Proactively reaching out to students regarding registration holds for necessary payments or document submission Communicating with students about missing financial aid documents awaiting disbursement Receiving invoices and offering updates on their status Serving as a connection among online advising, admissions, billing, and financial aid departments to ensure smooth registration processes based on financial standing Serves as a key member of institutional efforts by:
Attending and assisting at events for prospective, admitted, and new students as needed Assisting with retention initiatives as needed; i.e. reporting, summit, etc. Managing training, scheduling, and payroll approval for student workers Serving on committees both formal and ad hoc as assigned Represent the College and/or campus at recruitment and/or student aid events for prospective and current on-campus students, such as high school visits, open houses, campus tours, and college fairs as needed Knowledge, Skills, Abilities:
Promotes and practices the values of the College and the Sisters of Mercy Intermediate knowledge of computer programs including Microsoft Word, Excel, and Google Suite programs, knowledge of CRM software preferred Demonstrated organization and time management skills, including the ability to effectively prioritize tasks Ability to collaborate with multiple departments Proven training, coaching, and mentoring abilities High level of customer service, interpersonal, and communication skills Excellent organizational, and multi-tasking skills and a high level of attention to detail Ability to work closely with online and on-campus students to address enrollment needs Strong interpersonal, written, and verbal communication, and creative problem-solving skills Ability to track intake statistics for phones, walk-ins, and outreach activities Ability to work in a fast-paced environment, both as part of a team and independently Possesses a positive attitude to foster a cohesive working environment Ability to maintain confidentiality and discretion, according to FERPA guidelines Tolerates work-related stress effectively, maintaining professionalism and adherence to core values in all interactions
Education and Experience:
Bachelor's degree required. One or more years of related experience, including experience working with adult learners, is desirable.
To be considered for this position, please submit your resume and cover letter upon applying.
About Saint Joseph's College of Maine
Applicants must be willing to support the mission and core values of Saint Joseph's College of Maine.
Founded in 1912 by the Sisters of Mercy, Saint Joseph's College is Maine's only Catholic college. We offer to our 2000 on-campus and online students a unique mix of undergraduate, graduate, and non-degree programs with a strong liberal arts foundation. Our beautiful 474-acre Sebago Lake campus in Standish, Maine is located 30 minutes northwest of Portland, ME, and 2 hours North of Boston, MA. Fielding 21 intercollegiate varsity teams, the College also boasts a competitive Division III athletics program.
Additionally, the College provides certificates and undergraduate and advanced degrees for thousands more working adults who reside throughout the United States and in more than 20 other countries through an online learning program. Learn more at www.sjcme.edu.
Saint Joseph's is nationally recognized for its successful integration of community service in its classroom learning and its sustainability performance. In 2015, the College was selected by the Carnegie Foundation for the Advancement of Teaching to receive its Community Engagement Classification, highlighting the College's focus on community service throughout its mission and daily interactions on campus and within local, regional, and global communities.
In 2022, the College earned STARS Gold rating from the Association for the Advancement of Sustainability in Higher Education (AASHE) in recognition of its campus-wide sustainability achievements. This program is the most widely recognized in the world for reporting comprehensive information related to a college's sustainability accomplishments.
Saint Joseph's College of Maine embraces justice, equity, diversity, and inclusion as important cornerstones for academic excellence, student success, institutional and community resilience, and as vital expressions of our Catholic identity, Mercy Charism, and Core Values. We commit ourselves to nurturing highly competent and deeply compassionate leaders ready to serve in a vulnerable world.
Recognizing the dignity of all persons, we seek to address instances of injustice both within and outside our College community from a stance of informed advocacy. In this way we fulfill our core value of community, which calls on us to demonstrate a spirit of connectedness with one another through expressions of hospitality, courtesy, inclusivity, and collaboration. Saint Joseph's College is the community that grows community, preparing whole people to a whole world. Learn more here.
Review of applications will begin immediately. Please complete our online application by clicking on Apply Now. Include your resume and cover letter, and read and sign the Pre-Employment Statement. Offers are contingent upon successfully passing a background check.
Saint Joseph's College is an EEO employer and applications from members of underrepresented groups are encouraged to apply. We consider all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race (including traits associated with race, including hair texture, Afro hairstyles, and protective hairstyles), color, religion, ancestry or national origin, age, genetic information, military status, sex or gender, pregnancy, sexual orientation, gender identity or expression, disabilities, familial status, protected whistleblower activity, previous assertion of workers' compensation claim, genetic information, protected veteran status, or any other status protected by applicable law.
Specific questions may be emailed to: sjcemployment@sjcme.edu or call 207-893-7757.
Mission Statement
Saint Joseph's College of Maine, sponsored by the Sisters of Mercy and animated by the vision of Catherine McAuley, is a Catholic college in the liberal arts tradition distinguished by its welcoming community. We foster an on-going dialogue between faith and reason so as to prepare our learners to live meaningful lives that improve the world around them.
Vision Statement
In fulfillment of its mission, Saint Joseph's College of Maine will be a diverse, inclusive, and collaborative community that forms individuals who practice humility, justice, and compassion, as Jesus did, in solidarity with the marginalized.
This position is located on campus and will serve our on-campus and online students. This person is expected to be self-directed, demonstrate initiative, and follow standard operating procedures. Occasional evening or weekend work may be required.
Provides Tier 1 and 2 support for the Registrar's Office, Student Accounts, and Financial Aid (i.e. Enrollment Service Areas) by:
Being the face of a one-stop student services area for students, their families, and our alumni supporting a smooth experience related to their enrollment, academic records, financial aid, and student account needs. Answer questions, provide information and resources, and identify their next steps Monitoring and managing inbound telephone, email, and in-person inquiries for student accounts, financial aid, and registrar Resolving questions related to registration readiness Informing the Associate Dean of retention and/or persistence barriers Collaborating with Enrollment Service Areas for cross-training Approving scholarship checks; ensuring student follow through for disbursement of scholarships Processing payments, providing receipts and statements, handling mail, and filing documents as needed to support Enrollment Services areas Assisting with scholarship waivers for transcripts Assisting with requests for transcripts, major and minor changes, course withdrawals post add/drop period, general walk-ins, FERPA releases in Pinestand, and transfer credit evaluations from the Registrar's Office Collaborating with different departments across campus and online to resolve enrollment challenges Keeping stakeholders updated on student registration status, financial issues, and registration holds Updating communication logs in the Student Information System Providing support for other enrollment and registration inquiries as needed Responsible for answering Tier 1 & 2 enrollment readiness inquiries (Online Students) by:
Sharing registration dates, academic calendars, term start and end dates Reviewing the current financial status through billing statements Helping students meet employer tuition sponsorship requirements by providing necessary invoices or statements to the student Addressing inquiries related to tuition, fees, and payments Guiding self-payment methods via SIS or facilitating phone payments Proactively reaching out to students regarding registration holds for necessary payments or document submission Communicating with students about missing financial aid documents awaiting disbursement Receiving invoices and offering updates on their status Serving as a connection among online advising, admissions, billing, and financial aid departments to ensure smooth registration processes based on financial standing Serves as a key member of institutional efforts by:
Attending and assisting at events for prospective, admitted, and new students as needed Assisting with retention initiatives as needed; i.e. reporting, summit, etc. Managing training, scheduling, and payroll approval for student workers Serving on committees both formal and ad hoc as assigned Represent the College and/or campus at recruitment and/or student aid events for prospective and current on-campus students, such as high school visits, open houses, campus tours, and college fairs as needed Knowledge, Skills, Abilities:
Promotes and practices the values of the College and the Sisters of Mercy Intermediate knowledge of computer programs including Microsoft Word, Excel, and Google Suite programs, knowledge of CRM software preferred Demonstrated organization and time management skills, including the ability to effectively prioritize tasks Ability to collaborate with multiple departments Proven training, coaching, and mentoring abilities High level of customer service, interpersonal, and communication skills Excellent organizational, and multi-tasking skills and a high level of attention to detail Ability to work closely with online and on-campus students to address enrollment needs Strong interpersonal, written, and verbal communication, and creative problem-solving skills Ability to track intake statistics for phones, walk-ins, and outreach activities Ability to work in a fast-paced environment, both as part of a team and independently Possesses a positive attitude to foster a cohesive working environment Ability to maintain confidentiality and discretion, according to FERPA guidelines Tolerates work-related stress effectively, maintaining professionalism and adherence to core values in all interactions
Education and Experience:
Bachelor's degree required. One or more years of related experience, including experience working with adult learners, is desirable.
To be considered for this position, please submit your resume and cover letter upon applying.
About Saint Joseph's College of Maine
Applicants must be willing to support the mission and core values of Saint Joseph's College of Maine.
Founded in 1912 by the Sisters of Mercy, Saint Joseph's College is Maine's only Catholic college. We offer to our 2000 on-campus and online students a unique mix of undergraduate, graduate, and non-degree programs with a strong liberal arts foundation. Our beautiful 474-acre Sebago Lake campus in Standish, Maine is located 30 minutes northwest of Portland, ME, and 2 hours North of Boston, MA. Fielding 21 intercollegiate varsity teams, the College also boasts a competitive Division III athletics program.
Additionally, the College provides certificates and undergraduate and advanced degrees for thousands more working adults who reside throughout the United States and in more than 20 other countries through an online learning program. Learn more at www.sjcme.edu.
Saint Joseph's is nationally recognized for its successful integration of community service in its classroom learning and its sustainability performance. In 2015, the College was selected by the Carnegie Foundation for the Advancement of Teaching to receive its Community Engagement Classification, highlighting the College's focus on community service throughout its mission and daily interactions on campus and within local, regional, and global communities.
In 2022, the College earned STARS Gold rating from the Association for the Advancement of Sustainability in Higher Education (AASHE) in recognition of its campus-wide sustainability achievements. This program is the most widely recognized in the world for reporting comprehensive information related to a college's sustainability accomplishments.
Saint Joseph's College of Maine embraces justice, equity, diversity, and inclusion as important cornerstones for academic excellence, student success, institutional and community resilience, and as vital expressions of our Catholic identity, Mercy Charism, and Core Values. We commit ourselves to nurturing highly competent and deeply compassionate leaders ready to serve in a vulnerable world.
Recognizing the dignity of all persons, we seek to address instances of injustice both within and outside our College community from a stance of informed advocacy. In this way we fulfill our core value of community, which calls on us to demonstrate a spirit of connectedness with one another through expressions of hospitality, courtesy, inclusivity, and collaboration. Saint Joseph's College is the community that grows community, preparing whole people to a whole world. Learn more here.
Review of applications will begin immediately. Please complete our online application by clicking on Apply Now. Include your resume and cover letter, and read and sign the Pre-Employment Statement. Offers are contingent upon successfully passing a background check.
Saint Joseph's College is an EEO employer and applications from members of underrepresented groups are encouraged to apply. We consider all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race (including traits associated with race, including hair texture, Afro hairstyles, and protective hairstyles), color, religion, ancestry or national origin, age, genetic information, military status, sex or gender, pregnancy, sexual orientation, gender identity or expression, disabilities, familial status, protected whistleblower activity, previous assertion of workers' compensation claim, genetic information, protected veteran status, or any other status protected by applicable law.
Specific questions may be emailed to: sjcemployment@sjcme.edu or call 207-893-7757.
Mission Statement
Saint Joseph's College of Maine, sponsored by the Sisters of Mercy and animated by the vision of Catherine McAuley, is a Catholic college in the liberal arts tradition distinguished by its welcoming community. We foster an on-going dialogue between faith and reason so as to prepare our learners to live meaningful lives that improve the world around them.
Vision Statement
In fulfillment of its mission, Saint Joseph's College of Maine will be a diverse, inclusive, and collaborative community that forms individuals who practice humility, justice, and compassion, as Jesus did, in solidarity with the marginalized.