OUTREACH CASE MANAGER

The Outreach Case Manager provides support and advocacy to adults with mental illness who are in need of treatment engagement interventions. These individuals may be at risk of hospitalization, homelessness, physical illness and/or other high-risk circumstances. This professional collaborates with psychiatric and allied team members in treatment planning and intervention.

Essential Duties:

• Completes all required trainings and attends internal and external meetings as required.
• Reports to work on time as scheduled and at the location assigned.
• Utilizes the Core Elements of Case Management to ensure quality of care.
• Completes comprehensive assessments incorporating physical, mental, emotional, and dental health, substance use, housing, food and financial insecurities, legal and vocational needs of individuals within required timeframes.
• Assesses and documents co-occurring disorders includes staging and stage-matched interventions.
• Develops and reviews all required LBS, PIHP and MDHHS person-centered planning and related documents (assessments, referrals, entitlement applications, etc.), within required timeframes.
• Progress and Chart notes meet LBS quality standards and timeframe completion requirement within 24 hours of service delivery or next business day.
• Returns client phone messages within 24 hours or the next business day.
• Assumes temporary caseload assignment of individuals disengaged from treatment.
• Provides outreach interventions to individuals who are disengaged from treatment.
• Coordinates and schedules agency and community appointments for mental health treatment, physical healthcare, and other needed resources.
• Coordinates and/or provides transportation to consumer for appointment linkage.
• Performs follow-up outreach efforts to individuals to maximize treatment engagement.
• Maintains a strength-based approach, using patience, empathy and Motivational Interviewing techniques.
• Effectively utilizes a welcoming philosophy and supportive therapeutic interventions reflecting an understanding of the consumer's emotional needs.
• Responsible for assessing treatment barriers and providing supportive engagement interventions and resources.
• When indicated, completes discharge process, including MDHHS required documents, notifications, and discharge summaries within required timeframes on individuals no longer receiving services.
• Completes other duties as assigned.

SKILLS AND ABILITIES

• Ability to accurately assess the needs of the individual while identifying the most beneficial and appropriate intervention.
• Excellent communication skills, both verbal and written.
• Ability to establish professional working relationships with all staff.
• Appropriately articulates the view of the agency when networking in the community.
• Demonstrates knowledge of Agency and community resources available to assist consumers during crises.
• Works as part of a treatment team to facilitate efficient operation of the program and consumer services.

COMPETENCIES

Critical Thinking- Consistently identifies and applies relevant information to your work:

• Gathering information
• Applying Information
• Adaptability

The AOP Outreach Case Manager comprehensively assesses client needs on multi-dimensional domains (physical and mental health, education, financial/housing/food security, relationships, meaningful activities, etc.). Based on client needs, the CSM utilizes interventions to effectively eliminate barriers and increase overall access to resources for improved quality of life.

Equity Mindset-Understands and is committed to goals of equity, consistently centers equity in the organization's work and workplace:

• Awareness of equity issues
• Ability to actively combat inequities

The Outreach Case Manager believes in the potential and resilience of all clients and seeks feedback on the treatment effectiveness and satisfaction from disparity-vulnerable individuals and families. The Outreach Case Manager is engaged in continuous learning and reflection of personal bias, assumptions and cultural awareness.

Cultural Humility-Demonstrates the value of diversity and inclusion; fosters an inclusive environment that facilitates a diverse team thriving within the organization:

• Awareness
• Advancing diversity and inclusion

The Outreach Case Manager values diversity and inclusion in the workplace; is respectful of the opinions of others and has awareness of the value of a multiple lens cultural perspective; contributing to the advancement of diversity and inclusion leading to a strengthened workforce and quality services.

Communication-Uses effective written and oral communication with internal staff, teams and community served; demonstrates empathy and listening:

• Communication approach
• Inquiry and listening
• Collaboration

The Outreach Case Manager demonstrates excellence in communication skills with individuals and their families through non-judgmental inquiry, respect, empathic and active listening and reflection. They collaborates with colleagues and external entities utilizing clear and concise communication and professionalism to support clients with goal accomplishment.

Ownership and Quality of Work- Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality work:

• Taking ownership
• Quality of work product

The Outreach Case Manager efficiently manages caseload, consistently meets required timeframes and ensures the highest quality of service delivery and consumer satisfaction.

EDUCATION AND EXPERIENCE

• Bachelor's degree in social work or nursing from an accredited college or university or Master's degree in social work, counseling or psychology from an accredited college or university is required.
• Prefer 2 years of experience in working with the mentally ill population.

Credentialing, Licensure -Licensure (LLMSW, LMSW, LBSW, LLBSW, LLC, LPC, LLP) with the State of Michigan (LARA) is required. Employee is responsible for obtaining the required supervision for their respective licensure.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possession of a valid Michigan Driver's License with an acceptable driving record according to Lincoln Behavioral Services policy, including issuance for a minimum of 3 years.
• Access to a private vehicle for day-to-day job performance, when needed.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.