Randstad is hiring: Financial Customer Service in Grandview Heights

HIRING NOW - FINANCIAL CUSTOMER SERVICE - HYBRID POSITION

Are you ready to launch your career in an insurance and financial services company leader in America? We’re looking for motivated individuals with customer service experience for a Solutions Center Representative position that offers the chance to develop your skills in a fast-paced, rewarding environment while providing exceptional customer service. If you're eager to make an impact and advance your professional journey, we’d love to hear from you!

Location:

Hybrid in Grandview Heights, OH.

***2 days in office, 3 days at home

Shift:

Requires open availability Monday – Friday, 8:00am – 8:00pm

***Training will be from 9:00am - 5:30pm EST

Pay Rate:

$19.00/hour

What you will be doing:

·         Providing extraordinary care to members, partners, plan sponsors, and investment professionals on various topics.

·         Understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions

·         Analyze issues to determine appropriate solutions, striving for first-contact resolution.

·         Educate customers on product features, tax implications, penalties, surrender charges, death benefits, lifetime income, and other plan-related benefits.

·         Provide consultative insights by identifying and addressing unstated needs.

·         Stay updated on product changes and enhancements through daily communications.

·         Document interactions to support customer relationships and deepen engagement.

·         Ensure compliance with FINRA regulations, state and local laws, plan documents, and company policies.

The right candidate will have:

·         1+ year of experience in customer service, sales related occupations

·         Undergraduate degree in finance, business administration, insurance, economics, communications preferred

·         Experience in financial services, insurance or a related field is highly preferred.

·         Ability to comply with FINRA rules and regulations

·         Exceptional customer service skills, problem-solving, and communication (oral and written) skills required.

·         Strong problem-solving abilities with a focus on first-contact resolution

TO APPLY: Email Resume to: claudia.mendoza@randstadusa.com

If this job is not for you, feel free to refer a friend.