Just Peachy Home Care is hiring: Bilingual Medical Secretary/Receptionist in Atl

The Bi-Lingual Medical Secretary and Receptionist will play a key role in ensuring smooth and efficient office operations. This position requires an individual who is proficient in both English and [second language, e.g., Spanish], with strong communication skills and a customer-focused approach. The ideal candidate will have experience in medical office environments and be capable of handling a wide range of administrative tasks, including filing, answering phones, scheduling appointments, and coordinating with both caregivers and administration staff.

Key Responsibilities:

• Answering Phones and Managing Communication: Respond to phone calls in a professional and courteous manner, directing calls to the appropriate department or personnel as needed. Relay messages accurately and in a timely manner.
• Scheduling and Coordination: Manage patient appointments, caregiver schedules, and coordinate home visits. Ensure accurate documentation of schedules and appointments.
• Client and Caregiver Support: Act as the first point of contact for caregivers and clients, offering assistance with scheduling and general inquiries. Maintain ongoing communication with clients to ensure satisfaction with services.
• Filing, Recordkeeping, and Documentation: Maintain and organize medical records, patient information, and administrative files. Update patient records and files regularly, ensuring compliance with confidentiality standards and HIPAA guidelines.
• Billing and Insurance Coordination: Assist with processing insurance claims and billing procedures, verifying patient coverage, and ensuring accurate coding for services rendered.
• Data Entry and Reporting: Input patient data and care notes into the electronic health record (EHR) system. Assist in generating reports on patient care or scheduling data as needed.
• Coordination with Other Healthcare Providers: Collaborate with external healthcare professionals (doctors, nurses, etc.) to obtain necessary medical information or coordinate patient care.
• Customer Service and Front Desk Duties: Greet visitors and clients in a friendly and professional manner, providing them with any requested information. Handle inquiries from patients and their families, offering guidance as necessary.
• Confidentiality and Compliance: Ensure all medical and personal information is handled in compliance with HIPAA and company policies regarding confidentiality and privacy.
• Office Supplies and Equipment Management: Monitor and maintain office supplies, equipment, and materials. Place orders when necessary to ensure that office operations run smoothly.
• General Administrative Support: Provide general office support, including filing, photocopying, faxing, and maintaining office systems.
• Onboarding New Caregivers: Assist with the onboarding process for new caregivers, including preparing materials, gathering required documentation, and scheduling orientations.
• Assist with Training: Occasionally help in training new office staff or caregivers on administrative processes and systems.