SMPI/ACT Case Manager

POSITION SUMMARY:

This position will afford the opportunity to serve the adult population diagnosed with mental health and/or substance use disorders served at the outpatient treatment site. Provide direct services as needed to consumers to evaluate needs, link to resources/services, and help in identifying stability strategies. Advocates for consumers in a safe and culturally appropriate manner.

ESSENTIAL FUNCTIONS:

1. Interview and interact with clients to highlight their needs and develop client-centered treatment plans.
2. Act as client advocate assisting them in making informed decisions regarding their health status and choice of treatment.
3. Develop good working relationships with clients' health care providers during a case management process to ensure effective teamwork.
4. Assist clients in accessing social services and monitoring progress of recovery.
5. Meet with clients one-on-one in the office, community or within a group setting.
6. Provides transportation services as needed.
7. Assist with applying and maintaining benefits such as health insurance, food stamps, and other necessary supports.
8. Monitor and keep record of client treatment plan and response of client to treatment interventions.
9. Collaborate with clinicians and healthcare providers to develop and implement treatment plans.
10. Assist individuals to integrate effectively in the community and develop healthy community support.
11. Maintain constant communication with clients to obtain feedback and ensure satisfaction with healthcare and case management services.
12. Coordinate and oversee the discharge and/or referral of clients, as necessary.
13. Prepare and present report of case management activities to supervisor and other team members.
14. Ensure compliance with fundamental case management protocols, policies, and procedures.
15. Attend educational programs, conferences, and workshops to improve on existing job knowledge, broaden your horizon and obtain continued education.
16. Performs other duties as assigned to promote the overall mission and vision of CND.
17. Meeting 60% protectivity and have clear communication with supervisor if unable to meet billing requirements.