JPMorgan Chase & Co.
Trust and Safety Product Manager - Payments - Vice President
JPMorgan Chase & Co., Tampa, Florida, us, 33646
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Trust and Safety for Payments, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Partners with sales to ensure alignment on product goals, target markets, and sales strategies to achieve revenue targets
Aligns with cross-functional partners to co-create business readiness materials and keep up-to-date with changes in customer solution and service needs
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product management or Trust and Safety for Payments domain
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience building and commercializing innovative products and services
Preferred qualifications, capabilities, and skills
Demonstrated prior experience working in a highly matrixed, complex organization
Experience with Fraud, Payments, Sanctions, Identity Verification and/or Know your Customer/Business products and services
Strong understanding of e-Commerce and Corporate business models (e.g. B2B, B2C, B2B2C)
Exceptionally strong presentation and communication skills
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