Fairmont
Conference Services Manager
Fairmont, Long Beach, California, us, 90899
Job Description
The Conference Services Manager is accountable for coordinating the execution of all requirements and details for groups booked by the sales department, as needed. Responsible for anticipating and exceeding the guest’s expectations and needs in planning for each event, while enforcing and upholding the terms of the agreement, ensuring the best return value for the hotel. Effectively communicates the needs and expectations of the client with all departments of the hotel.
Responsibilities and essential job functions include but are not limited to:
Develop strong relationships with clients pre, during, and post events to secure future business
Confirm event related information with the client. Organize/disseminate information to all departments through emails, event orders, directives, resumes, and rooming lists in a professional and timely manner
Work with the culinary team to build creative menus, mindful of food costs, labor costs, and kitchen capabilities. Obtain approval from the Director of Sales & Marketing when any special menus are sold
Confirm electrical, internet, telecommunications, audio-visual and exhibit requirements based on discussions with the client
Create floor plans for best use of space for each event and to ensure banquet and client are in agreement prior to set-up
Obtain guarantees of food and beverage events for banquets and kitchen.
Responsible for sufficiently “washing” room block and food and beverage covers in order to ensure a more accurate forecast
Confirm billing procedures, ensuring client credibility and those deposits are/or credit applications are received with adequate information and within an acceptable time frame
Yield bedroom and meeting space daily to ensure optimum potential through the use of Opera Cloud Sales and Catering and PMS systems
Conduct pre-conference meetings to ensure key departments are fully aware of relevant details pertaining to group upon their near arrival
Work very closely with the Food & Beverage and Banquets leadership team to ensure a seamless execution of all events
Attend daily meeting to review event contracts to ensure last minute changes are communicated with banquets, kitchen, and stewarding
Fully knowledgeable of (and in adherence to) liquor and fire safety laws and regulations
Attend weekly/monthly departmental communication meetings, also sales and operations meetings as required
Attend the post conference follow-up conducted by the Sales Manager to address strengths and opportunities of an event while soliciting return business
Responsible for following the guidelines/deadlines as detailed in the Conference Services and Catering checklist
Maintain regular and predictable attendance
Other duties as assigned
Qualifications: Qualifications
Hospitality Management degree or equivalent preferred
2 years plus experience in a similar role within a luxury hotel
Excellent customer skills, superior interpersonal skills, results-oriented and highly motivated
Proven ability to plan and execute events effectively with a strong attention to detail
Strong knowledge of Opera Cloud, Word, Excel, and Social Tables diagramming programs
Strong written and verbal communication skills
Computer/Office skills required
Ability to work weekends/holidays/evenings
Ability to work outdoors if needed
Advanced knowledge of catering and events services required
Attention to detail and strong organizational skills
Ability to distinguish the various priorities as they relate to both guests and employees
Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.
Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.
Additional Information
What is in it for you:
Salary Range: Between USD $73,000 and $77,000
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
The Conference Services Manager is accountable for coordinating the execution of all requirements and details for groups booked by the sales department, as needed. Responsible for anticipating and exceeding the guest’s expectations and needs in planning for each event, while enforcing and upholding the terms of the agreement, ensuring the best return value for the hotel. Effectively communicates the needs and expectations of the client with all departments of the hotel.
Responsibilities and essential job functions include but are not limited to:
Develop strong relationships with clients pre, during, and post events to secure future business
Confirm event related information with the client. Organize/disseminate information to all departments through emails, event orders, directives, resumes, and rooming lists in a professional and timely manner
Work with the culinary team to build creative menus, mindful of food costs, labor costs, and kitchen capabilities. Obtain approval from the Director of Sales & Marketing when any special menus are sold
Confirm electrical, internet, telecommunications, audio-visual and exhibit requirements based on discussions with the client
Create floor plans for best use of space for each event and to ensure banquet and client are in agreement prior to set-up
Obtain guarantees of food and beverage events for banquets and kitchen.
Responsible for sufficiently “washing” room block and food and beverage covers in order to ensure a more accurate forecast
Confirm billing procedures, ensuring client credibility and those deposits are/or credit applications are received with adequate information and within an acceptable time frame
Yield bedroom and meeting space daily to ensure optimum potential through the use of Opera Cloud Sales and Catering and PMS systems
Conduct pre-conference meetings to ensure key departments are fully aware of relevant details pertaining to group upon their near arrival
Work very closely with the Food & Beverage and Banquets leadership team to ensure a seamless execution of all events
Attend daily meeting to review event contracts to ensure last minute changes are communicated with banquets, kitchen, and stewarding
Fully knowledgeable of (and in adherence to) liquor and fire safety laws and regulations
Attend weekly/monthly departmental communication meetings, also sales and operations meetings as required
Attend the post conference follow-up conducted by the Sales Manager to address strengths and opportunities of an event while soliciting return business
Responsible for following the guidelines/deadlines as detailed in the Conference Services and Catering checklist
Maintain regular and predictable attendance
Other duties as assigned
Qualifications: Qualifications
Hospitality Management degree or equivalent preferred
2 years plus experience in a similar role within a luxury hotel
Excellent customer skills, superior interpersonal skills, results-oriented and highly motivated
Proven ability to plan and execute events effectively with a strong attention to detail
Strong knowledge of Opera Cloud, Word, Excel, and Social Tables diagramming programs
Strong written and verbal communication skills
Computer/Office skills required
Ability to work weekends/holidays/evenings
Ability to work outdoors if needed
Advanced knowledge of catering and events services required
Attention to detail and strong organizational skills
Ability to distinguish the various priorities as they relate to both guests and employees
Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.
Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.
Additional Information
What is in it for you:
Salary Range: Between USD $73,000 and $77,000
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.