New York City Department of Education
Senior Systems Implementation Analyst (SaaS Solutions), OGC
New York City Department of Education, New York, New York, us, 10261
Position Type:
Administrative and Central Office
Office Title/Functional Title: Senior Systems Implementation Analyst (SaaS Solutions), OGC - 24317
Civil Service Title: City Research Scientist
Level: L4
Division/Office: Office of the General Counsel
Borough: Manhattan Posting End Date: 06/30/2025
Description: Position Summary : The Senior Systems Implementation Analyst (SaaS Solutions) position was created in response to a Federal mandate directed by the United States District Court Southern District of New York (SDNY) to resolve critical software and systems design challenges within New York City Public Schools (NYCPS). The Senior Systems Implementation Analyst - SaaS Solutions will collaborate with the Director of Systems and Analytics, Senior Data Analyst, and Software Database Architect to diagnose and rectify design inefficiencies in existing NYCPS systems. The Analyst will serve as the subject matter expert (SME) for all Office of Systems and Analytics (OSA)’s Software as a Service (SaaS) solutions and will consult with teams internal and external to OGC on all new projects. This involves meeting with business stakeholders and conducting needs assessments to determine fitness for a SaaS solution, create robust business rule documentation (BRDs) to define baseline requirements for new products and guide their design, research market-leading SaaS products, and vet those products for viability with business needs. The Analyst will configure selected SaaS products, create robust documentation on their design and implementation, and train business users to effectively leverage SaaS products. In concert with the OSA team, the analyst will fully execute the implementation of SaaS solutions from the design to testing and implementation stages and will serve as a main point of contact for technical training and enhancements requests after product launch. In addition to configuration of selected SaaS products, the Analyst will design and deploy robust analytics to measure and optimize solution performance. They will create comprehensive documentation on product design, implementation, and analytics setup, and will train business users to effectively leverage SaaS products and make data-driven decisions. The Analyst’s contributions will be vital in cultivating OSA’s office culture that prioritizes kindness, excellence, transparency, and civic responsibility. The Analyst’s leadership will be crucial in adopting next-generation technologies within NYCPS, including but not limited to market-leading SaaS products, machine learning and artificial intelligence, alongside proficiency in essential data tools such as SQL, Excel, Power BI, Python and/or R. The Challenge: NYCPS’ Office of the General Counsel (OGC) is facing a ballooning number of annual special education cases, ongoing litigation tracking, and public reporting requests. OGC faces significant challenges in using its many disparate and often antiquated case management systems to extract critical intel and develop key performance indicators for staffing, case triage, litigation approach, fraud-tracking and prevention, settlement opportunities, and policymaking. The Analyst’s role in crafting scalable and sustainable SaaS solutions is vital to OGC’s ability to meet those needs. The Mission: The OSA’s unique mission is to reimagine the ineffective systems and protocols that disproportionately impact marginalized communities and impede the larger Office of the General Counsel (OGC) in its mission to provide ethical legal counsel and representation and create safe and inclusive learning environments. Our goal is to empower OGC with modern analytics, business intelligence, and a robust data culture to create a vibrant community of well-trained, technically competent, inclusive, collaborative, and focused legal professionals. Performs related work. Reports to:
Director of Systems & Analytics Direct Reports:
N/A Key Relationships:
Various NYCPS instructional program staff, leadership, and senior staff in Offices of the General Counsel, Special Education, Division of Instructional and Information Technology, external partners, NYCPS stakeholders, and City and State officials, and others as needed. RESPONSIBILITIES Design Bespoke SaaS Solutions for Unique Business Needs: Engage with Subject Matter Experts (SMEs): Actively collaborate with SMEs to understand their business needs, challenges, and goals. Conduct interviews, workshops, and meetings to gather detailed requirements. Craft Comprehensive Business Requirements Documents (BRDs): Translate business needs into detailed BRDs that clearly define the scope, objectives, and functional requirements of the project. Analyze and Select SaaS Solutions: Evaluate various SaaS solutions in the market to determine the best fit for the organization’s needs. Conduct Gap Analysis: Identify and document gaps between the current state and desired future state, proposing solutions that align with business objectives. Facilitate Requirement Validation: Work closely with SMEs and stakeholders to validate the gathered requirements. Bridge Communication Between Business and Technical Teams: Serve as a liaison between business stakeholders and technical teams. Document and Communicate Changes: Maintain updated documentation of requirements. Support Implementation and Testing: Provide ongoing support during the implementation phase. Ensure Compliance and Risk Management: Ensure that selected SaaS solutions comply with relevant regulations. Continuous Improvement:
Continuously seek feedback from SMEs and stakeholders to refine the business analysis process. SaaS Data Architecture & Reporting Facilitation: Collaborate with OSA’s Director of Systems & Analytics, Sr. Data Analyst, and Software Database Architect. Design and Implement Application Programming Interfaces (APIs). Develop and Maintain Robust Reporting Frameworks. Utilize Advanced Data Analysis Techniques. Team Collaboration & Continuous Learning: Foster Teamwork: Actively participate in team meetings. Engage with Project Management Software. Commit to Continuous Learning. Mentor and Support Team Members. Contribute to a Positive Team Culture. Qualification Requirements: Minimum A doctorate degree from an accredited college or university with specialization in an appropriate field and one year of full-time experience; or A master's degree from an accredited college or university with specialization in an appropriate field and three years of responsible full-time research experience; or Equivalent education and/or experience. Plus Ability to solve organizational roadblocks. Project management experience and problem-solving skills. Ability to organize facts and present information clearly. Superior spoken and written communication skills. In addition to meeting the minimum requirements, individuals must have two additional years of the experience described above.
Preferred Strong aspiration to utilize advanced analytical methods. Knowledge of market-leading SaaS/CRM tools. Ability to thrive in a dynamic environment. Proficient in programming languages. Proficient in Microsoft 365 tools. Ability to use independent judgment. Excellent communication and customer service skills.
Salary : $122,034 - $133,630 Please include a resume and cover letter with your application. NOTE:
The filling of all positions is subject to budget availability and/or grant funding. * New York City Residency is NOT Required * We encourage all applicants from the New York City tri-state area to apply.
AN EQUAL OPPORTUNITY EMPLOYER DOE Non-Discrimination Policy The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs. #J-18808-Ljbffr
Office Title/Functional Title: Senior Systems Implementation Analyst (SaaS Solutions), OGC - 24317
Civil Service Title: City Research Scientist
Level: L4
Division/Office: Office of the General Counsel
Borough: Manhattan Posting End Date: 06/30/2025
Description: Position Summary : The Senior Systems Implementation Analyst (SaaS Solutions) position was created in response to a Federal mandate directed by the United States District Court Southern District of New York (SDNY) to resolve critical software and systems design challenges within New York City Public Schools (NYCPS). The Senior Systems Implementation Analyst - SaaS Solutions will collaborate with the Director of Systems and Analytics, Senior Data Analyst, and Software Database Architect to diagnose and rectify design inefficiencies in existing NYCPS systems. The Analyst will serve as the subject matter expert (SME) for all Office of Systems and Analytics (OSA)’s Software as a Service (SaaS) solutions and will consult with teams internal and external to OGC on all new projects. This involves meeting with business stakeholders and conducting needs assessments to determine fitness for a SaaS solution, create robust business rule documentation (BRDs) to define baseline requirements for new products and guide their design, research market-leading SaaS products, and vet those products for viability with business needs. The Analyst will configure selected SaaS products, create robust documentation on their design and implementation, and train business users to effectively leverage SaaS products. In concert with the OSA team, the analyst will fully execute the implementation of SaaS solutions from the design to testing and implementation stages and will serve as a main point of contact for technical training and enhancements requests after product launch. In addition to configuration of selected SaaS products, the Analyst will design and deploy robust analytics to measure and optimize solution performance. They will create comprehensive documentation on product design, implementation, and analytics setup, and will train business users to effectively leverage SaaS products and make data-driven decisions. The Analyst’s contributions will be vital in cultivating OSA’s office culture that prioritizes kindness, excellence, transparency, and civic responsibility. The Analyst’s leadership will be crucial in adopting next-generation technologies within NYCPS, including but not limited to market-leading SaaS products, machine learning and artificial intelligence, alongside proficiency in essential data tools such as SQL, Excel, Power BI, Python and/or R. The Challenge: NYCPS’ Office of the General Counsel (OGC) is facing a ballooning number of annual special education cases, ongoing litigation tracking, and public reporting requests. OGC faces significant challenges in using its many disparate and often antiquated case management systems to extract critical intel and develop key performance indicators for staffing, case triage, litigation approach, fraud-tracking and prevention, settlement opportunities, and policymaking. The Analyst’s role in crafting scalable and sustainable SaaS solutions is vital to OGC’s ability to meet those needs. The Mission: The OSA’s unique mission is to reimagine the ineffective systems and protocols that disproportionately impact marginalized communities and impede the larger Office of the General Counsel (OGC) in its mission to provide ethical legal counsel and representation and create safe and inclusive learning environments. Our goal is to empower OGC with modern analytics, business intelligence, and a robust data culture to create a vibrant community of well-trained, technically competent, inclusive, collaborative, and focused legal professionals. Performs related work. Reports to:
Director of Systems & Analytics Direct Reports:
N/A Key Relationships:
Various NYCPS instructional program staff, leadership, and senior staff in Offices of the General Counsel, Special Education, Division of Instructional and Information Technology, external partners, NYCPS stakeholders, and City and State officials, and others as needed. RESPONSIBILITIES Design Bespoke SaaS Solutions for Unique Business Needs: Engage with Subject Matter Experts (SMEs): Actively collaborate with SMEs to understand their business needs, challenges, and goals. Conduct interviews, workshops, and meetings to gather detailed requirements. Craft Comprehensive Business Requirements Documents (BRDs): Translate business needs into detailed BRDs that clearly define the scope, objectives, and functional requirements of the project. Analyze and Select SaaS Solutions: Evaluate various SaaS solutions in the market to determine the best fit for the organization’s needs. Conduct Gap Analysis: Identify and document gaps between the current state and desired future state, proposing solutions that align with business objectives. Facilitate Requirement Validation: Work closely with SMEs and stakeholders to validate the gathered requirements. Bridge Communication Between Business and Technical Teams: Serve as a liaison between business stakeholders and technical teams. Document and Communicate Changes: Maintain updated documentation of requirements. Support Implementation and Testing: Provide ongoing support during the implementation phase. Ensure Compliance and Risk Management: Ensure that selected SaaS solutions comply with relevant regulations. Continuous Improvement:
Continuously seek feedback from SMEs and stakeholders to refine the business analysis process. SaaS Data Architecture & Reporting Facilitation: Collaborate with OSA’s Director of Systems & Analytics, Sr. Data Analyst, and Software Database Architect. Design and Implement Application Programming Interfaces (APIs). Develop and Maintain Robust Reporting Frameworks. Utilize Advanced Data Analysis Techniques. Team Collaboration & Continuous Learning: Foster Teamwork: Actively participate in team meetings. Engage with Project Management Software. Commit to Continuous Learning. Mentor and Support Team Members. Contribute to a Positive Team Culture. Qualification Requirements: Minimum A doctorate degree from an accredited college or university with specialization in an appropriate field and one year of full-time experience; or A master's degree from an accredited college or university with specialization in an appropriate field and three years of responsible full-time research experience; or Equivalent education and/or experience. Plus Ability to solve organizational roadblocks. Project management experience and problem-solving skills. Ability to organize facts and present information clearly. Superior spoken and written communication skills. In addition to meeting the minimum requirements, individuals must have two additional years of the experience described above.
Preferred Strong aspiration to utilize advanced analytical methods. Knowledge of market-leading SaaS/CRM tools. Ability to thrive in a dynamic environment. Proficient in programming languages. Proficient in Microsoft 365 tools. Ability to use independent judgment. Excellent communication and customer service skills.
Salary : $122,034 - $133,630 Please include a resume and cover letter with your application. NOTE:
The filling of all positions is subject to budget availability and/or grant funding. * New York City Residency is NOT Required * We encourage all applicants from the New York City tri-state area to apply.
AN EQUAL OPPORTUNITY EMPLOYER DOE Non-Discrimination Policy The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs. #J-18808-Ljbffr