Howard Community College is hiring: Desktop Support - Seasonal Assignments in Ba

Position Details

About Us: Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. HCC values diversity among its faculty, staff, and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Information

Position Title: Desktop Support - Seasonal Assignments

FLSA: Non-Exempt

FT/PT: Part Time

Hours Per Week: Up to 24 hours

Work Schedule: Monday through Thursday 10 AM to 5 PM - This position is seasonal for the Fall and Spring semesters.

Position Salary Range: $15/hr

General Responsibilities

The Desktop Support team is hiring a part time/hourly position to provide first level technical support for students, faculty, and staff in the computer open lab and rooms on campus. This includes diagnostics and troubleshooting of hardware and software issues; training and assisting students and faculty on using software and hardware; and open area printer supply management.

Work Performed

The desktop support technician will support the IT loaner program including inventory management, provisioning, and repair. They will work with other members of the department to update knowledge articles, flyers, and improve the technology experience for students. This position is a seasonal assignment for the Fall and Spring semesters.

Other Knowledge Required

• Ability to lift computers, peripherals, and simulation equipment up to 25-lbs. from the ground to 5 feet.
• Knowledge of common software such as Windows, Office, Canvas, macOS, and iPadOS.
• Knowledge of basic computer hardware such as microphones, laptops, printers, monitors, and webcams.
• Strong oral and written communication skills.
• Regular attendance is a requirement of this job.
• Ability to maintain strict confidentiality.

Division

Student Computer Services (Div)

Department

Student Computer Support

Posting Detail Information

Posting Number: NB021P

Number of Vacancies: 5

Best Consideration Date: 08/15/2022

Job Open Date: 05/04/2022

Open Until Filled: Yes

Applicant Instructions

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC, including Virginia, West Virginia, Washington DC, and Pennsylvania. Candidates must live in the commutable area or be willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability, or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.