Accessible Services Representative (Seasonal), LA Memorial Coliseum Job at Unive

Accessible Services Representative (Seasonal), LA Memorial Coliseum

We are seeking an Accessible Services Representative (Seasonal) to join our rapidly growing team at the Los Angeles Memorial Coliseum.

The Opportunity:

Your application will be kept on file for consideration as openings occur. The Accessible Services Representative (Seasonal) position greets and assists visitors, answers questions, provides direction and appropriate information, and performs clerical tasks as assigned. This role communicates effectively and maintains high standards of customer service during all transactions, responds to customer inquiries regarding building information, directions, and policies, assists staff with event-related calls, and resolves incidents.

The Accountabilities:

• Greet and assist guests by offering services, fulfilling special needs, and resolving conflicts. Maintain a friendly demeanor.
• Provide accurate facility information and exceptional customer service.
• Handle stressful situations in a calm and professional manner.
• Answer phone lines and direct calls to appropriate staff.
• Operate the customer service window and respond to inquiries.
• Provide customers with disability services as needed.
• Follow proper cash handling procedures and complete ticket reconciliation.
• Perform other related duties as assigned.

The Qualifiers:

• Minimum Education: High School diploma or equivalent combined experience.
• Minimum Experience: Prior customer service experience.
• Minimum Field of Expertise: Strong interpersonal and communication skills; basic computer knowledge.
• Ability to work independently, prioritize, and meet strict deadlines.
• Ability to lift 50 lbs or more and push heavy objects.
• Ability to walk long distances for extended periods.
• Demonstrate a strong commitment to USC’s Unifying Values.

What We Prefer:

• Preferred Experience: Prior sales and customer service experience; ticketing sales.

The hourly rate for this position is $18.28.

USC is a smoke-free environment.

USC is an equal opportunity, affirmative action employer.

We provide reasonable accommodations to applicants and employees with disabilities.

If you are a current USC employee, please apply to this USC job posting in Workday.