Warehouse Customer Service Associate Job at Lightology, LLC in Chicago
Lightology, LLC, Chicago, IL, United States, 60290
Description
Lightology is the largest contemporary lighting showroom in North America. Our goal is to educate our customers on the intricacies of lighting design. And with this knowledge, our customers come to appreciate the significant impact that great lighting design can have on their home, office, store, or restaurant. This knowledge, accompanied by a partnership with our staff and our exceptional product line, gives our customers all the tools necessary to create an atmosphere uniquely suited to their needs.
Find us at: www.lightology.com
Position: Warehouse Customer Service Associate
Position reports into the Warehouse Manager
Location: Chicago, IL 60614
Pay Rate: $17.00 - $19.00 An Hour
The Warehouse Customer Service Associate will provide service to customers at the warehouse. This includes working with other departments and the warehouse to schedule and maintain orders to customers that will be picked up or delivered. Communicates with internal personnel regarding the completion of customer transactions and the resolution of customer questions or problems. The ideal candidate has a friendly demeanor, the ability to learn new computer programs, can multitask and complete projects in a timely manner, and be a highly motivated individual who is eager to accept additional responsibilities when needed.
Responsibilities
- Greet customers coming into the warehouse.
- Schedule and maintain Tag and Hold orders and Customer Pick-ups.
- Schedule Van Deliveries.
- Weekly review of Open Orders Report and update orders as needed to fulfill the sales cycle.
- Help Warehouse Manager answer Slack Channel and emails.
- Assist with Warehouse SOPs and NetSuite Transition.
- Help with Bin Accuracy Reports and Audits.
- Coordinate with Inventory Manager and Customer Service the delivery of goods to customers, ensuring goods in stock are provided promptly to customers who are picking up their purchases.
- Contribute to the team effort by assisting others as needed. Perform other tasks and duties as assigned.
Requirements
- Minimum 1 year of customer service experience.
- High school diploma or GED required.
- Experience with Excel is a plus.
- Able to read and understand English.
Benefits
- Health, Dental, and Vision Insurance enrollment on the 1st of the month after 30 days of employment.
- 401(k) Retirement plan after 6 months of employment.
- Up to 80 hours of accrued Vacation Paid Leave, prorated your first year.
- State and locally-regulated Paid Sick Time.
- Paid Company Holidays, after 30 days.
- Short Term, Long Term Disability, Life, and AD&D optional Insurance benefits the 1st of the month after 30 days of employment.
- Company-sponsored Life with AD&D Insurance Coverage.
- Optional Enrollment in Health Care and Dependent Care Flexible Spending Account (FSA).