Huckleberry Roasters is hiring: Director of Warehouse Operations in Denver

Founded in 2011 in Denver, CO, Huckleberry Roasters is owned & operated by a small & eclectic team of proud coffee people who share a core belief that business should build a sense of collective culture and community by truly investing in Denver & its people. This mission of building a business that is both meaningful in the experiences it creates & impactful on the communities in which we operate is often best exemplified in HUCK’s retail cafes -- places where our approachable hospitality, community engagement & investment in people come together around a simple, yet timeless routine of drinking coffee. As such, HUCK wants the customer experience at our retail cafes to be consistently delicious, and entirely delightful.

SUMMARY

The Director of Warehouse Operations (DWO) for Huckleberry Roasters is tasked with making sure that the overall operations of the warehouse are prepared to run smoothly and efficiently. This includes orchestrating smooth day-to-day interactions with co-workers & wholesale partners, implementing/changing systems to increase efficiency and ease of work for operations, managing and maintaining communication between the roasting, production, and purchasing departments, as well as maintaining the necessary staff and supplies in order to allow seamless operations.

The DWO oversees production & fulfillment operations of the warehouse and its staff. The DWO also plays a leading role in revenue management & budget creation/implementation to manage COGs, labor, and expenses with an eye towards profitability. They work closely with the Head Roaster and Director of Green Coffee to structure and coordinate pricing of products, to anticipate coffee releases & timing of shipments/logistics of warehouse deliveries. The DWO is also responsible for scheduling production staff and supporting/helping Head Roaster with any scheduling hurdles their department might be facing.

DWO will be responsible for hiring and interviewing for all production & fulfillment staff positions. DWO is ultimately responsible for the final delivery and execution of all output orders and products from the warehouse.

Most importantly, the DWO will be in an essential position of leadership - one that will require daily, multi-faceted engagement with the work at HUCK including, but not limited to, empathic, clear & honest communication, identifying & solving problems, effective delegation of duties & tasks, an ability to keep eyes on the micro & macro picture, and more -- and often, all at the same time.

For the DWO, there is no typical day at our warehouse. Your day might start with the intention to stay within a framework (consider it a good day when it does!), but is the type of position that requires someone to continually problem solve and pivot to achieve the day's work!

The DWO has direct supervision of all staff on the production fulfillment, cold brew, and roasting departments.

The DWO reports directly to ownership.

DUTIES & RESPONSIBILITIES

General

• Weekly reporting meetings with ownership
• Coordination with Director of Customer Success to make sure clients needs are being taken care of
• Ongoing training in processes of management/safety plans/skills training/operations/etc.
• Maintaining a positive - solutions oriented culture that looks to add value to the products we provide to clients and consumers
• Creating opportunities for team engagement both in and outside of work
• Very detail oriented
• Leads by example in humility - team and client focused
• Expects accountability from superiors and team members
• Strategic thinking and focused on efficiencies and workflow
• Maintains values and policies set forth by company
• 40+ hours/week.

Packaging Dept

• General overview and daily check ins with production floor day to day tasks
• Problem solving of Roaster Tools, Order entry, general workflow
• Maintain adequate inventory levels of retail supplies and warehouse supplies through the use of multiple inventory usage spreadsheets
• Retail Supplies
• Bag Inventory
• Other general supplies
• Manage team through regular meetings such as:
• Quarterly OKR’s with employees w/plan implementation
• Weekly 1:1 check in’s with leads
• Annual reviews
• Shopify and Roaster Tools product creation for non-coffee items including pricing
• Maintain Food Safety Plan

Roasting Dept

• Weekly check-ins with the Head Roaster
• Quarterly objectives and key results setting for Roasting Department employees

Budgets

• Creation and management of yearly budgets and income goals for the warehouse alongside CRO
• Track spending for warehouse
• Track labor cost
• Assist in pricing decisions with Director of Green Buying
• Track Quarterly COGS, Expenses, & Net Income for Roastery and make adjustments as needed

REQUIREMENTS

• 5-7 years experience in operations management in manufacturing
• 3-5 years experience in leading a team
• Intermediate to advanced skills in using Microsoft Office or G-Suite/Cloud programs including word docs, spreadsheets, presentations, etc
• Experience with CRM and management software such as Quickbooks, Roaster Tools, Cropster, and Asana
• Established communication skills in writing and verbal

COMPENSATION & BENEFITS

• An exempt annual salary of $70,000 - 80,000 based on experience. Plus potential metric & performance based bonuses
• Mileage reimbursements
• Cell Phone Reimbursement of $50/month.
• Unlimited PTO & Sick Leave
• Health / Vision / Dental benefits with Huckleberry covering 75%
• 401k options with company contributions (after one year of employment)
• Free coffee