Elliott's Hardware - Sales Specialist - Full-Time Job at Elliott's Hardware, Inc

Elliott's Hardware - Sales Specialist - Full-Time

Job Category: Operations

Requisition Number: SALES001578

Posted: November 21, 2024

Employment Type: Full-Time

Location: On-site

Job Description

The Sales Specialist is responsible for increasing sales in the door hardware department as well as maintaining store standards with great customer service, following through with sales orders, and keeping the department stocked and organized.

Customer Service Responsibilities:

• Smile and greet all customers who enter the department or come within a normal speaking radius.
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to appropriate products for their specific needs.
• Build customer confidence by supplying product knowledge and technical assistance related to product selection, use, and installation.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Respond to telephone inquiries from customers politely and informatively.
• Merchandise product on shelves or fixtures according to corporate plan-o-grams.
• Make new product recommendations to management based on customer feedback.
• Write sales and special orders using point-of-sale systems accurately.
• Assist in cycle counting of inventory as scheduled by management.
• Stock shelves with incoming product as necessary.
• Face and front product at the beginning and end of each shift, and as time permits.
• Notify regular customers about new products and store promotions.
• Maintain a clean and organized sales counter and selling area.
• Assist with customer loading of purchased items as necessary.
• Use the Resource Center to report pricing and scanning issues.

Safety & Loss Prevention Responsibilities:

• Possess a working knowledge of company and store security measures.
• Understand techniques employed by shoplifters and remain vigilant in observing suspect activity.
• Follow company safety guidelines and participate in regular store safety meetings.

Perform other duties as assigned by the store manager or other qualified representatives.

Qualifications:

Must be able to perform each duty and responsibility satisfactorily. Qualifications include:

• Previous experience in retail sales or customer service.
• Strong math, reading, writing, and speaking skills.
• Friendly demeanor with problem-solving abilities and good organizational skills.
• Basic knowledge of lumber, building materials, or hardware merchandise; specific departmental expertise preferred.
• Ability to lift and load merchandise weighing up to 50 lbs. and perform physical tasks safely.
• High school diploma or equivalent preferred.

This is an hourly position (non-exempt from overtime). While successful sales associates may be considered for other opportunities within the company, there is no guarantee of career progression.

Central Network Retail Group, LLC complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.