Hyatt Hotels Corporation is hiring: Front Office Assistant Manager in Denver

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The Hyatt Regency Denver Tech Center is a 4-Star Full Service 451-room Hotel with 30,000 square feet of conference space. We are always looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you!

We are conveniently located within the Hampden South neighborhood @ I-25 and I-225 in the Denver Tech Center. Light Rail Belleview station is within walking distance.

Join us for this incredible opportunity to be part of our Rooms department as the Front Office Manager at the Hyatt Regency Denver Tech Center.

The Front Office Assistant Manager is responsible for all front desk operation duties, including staff training, inter-department communications, and staff scheduling.

The Front Office Assistant Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the hotel Front Office Manager.

Duties include:

• Responsible for short and long-term planning and the management of the hotel’s Front of House operations.
• Develop and recommend the budget, labor cost plans, and objectives and manage within those approved plans.
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures.
• Perform all tasks of Front Office Staff as needed to facilitate service.
• Ensure all operations and cash handling are done per policies and procedures.
• Maintain excellent communication with the housekeeping department.
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas.
• Analyze, investigate, and resolve guest complaints.
• Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables.
• Maintain partnership with all related staffing partners and guide related departments to optimize the arrival and departures process for guests.

Hyatt is a place where high expectations aren't just met - they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Preferred Qualifications:

• 3-4 years or more of progressive hotel Rooms Management experience.
• 2+ years of progressive management experience within the Rooms Division of a mid to large-scale full-service hotel (300 rooms and above).
• Service-oriented style with professional presentation skills.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, and ability to provide exceptional customer service.
• Clear, concise written and verbal communication skills in English.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational, interpersonal, and administrative skills.
• Ability to work a flexible shift including nights, weekends, and holidays.

Benefits include:

• Medical
• Dental
• Vision
• Paid Sick Time up to 48 hours annually
• Paid Vacation
• Paid Holidays
• Birthday Pay
• Life Insurance
• 401-K
• Room discounts
• Free Hot Meals per shift/Unlimited coffee, tea & soft drinks
• Restaurant/Coffee Shop Discount
• Free Covered Parking
• Free RTD Pass
• Flexible Schedules
• Fast Paced work environment
• Travel Perks & Benefits
• Recognition & Rewards
• Growth Opportunities

Equal Employment Opportunity: Hyatt Regency DTC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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