Sage Restaurant Group is hiring: Dual Assistant Front Office Manager in Denver

Dual Assistant Front Office Manager - Denver, Colorado

Embark on an exciting leadership opportunity at Hyatt Place Peña Station / Denver Airport and Hyatt House DIA, where convenience meets comfort and exceptional service. Located near Denver International Airport, these sister properties offer guests a seamless blend of style, relaxation, and thoughtful amenities.

As part of Sage Hospitality Group, we are dedicated to enriching lives, fostering genuine connections, and empowering our employees to grow personally and professionally. Join a team committed to creating memorable experiences for our guests and making positive impacts in our community.

Job Overview

Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.

Responsibilities

1. Greets and completes established check-in procedures for arriving guests.
2. Facilitates guest departure (check-out) on a daily basis.
3. Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts, and other forms of credit.
4. Courteously answers inquiries and accepts reservations.
5. Maintain good guest relations by keeping abreast of all in-house and area functions.
6. Operates the PBX equipment by accepting incoming calls and assisting outgoing calls.
7. Control cash transactions at the front desk.
8. Maintain a friendly, cheerful, and courteous demeanor at all times.
9. Perform other duties as assigned by management.
10. Assist and make recommendations to the Assistant General Manager.
11. Coordinate guest service efforts to include group arrivals and departures.
12. Provide information and assist staff in recommending area restaurants and activities.
13. Greet guests, offer assistance with check-in/check-out, deliver laundry, and store luggage.
14. Order all supplies and maintain inventory control.
15. Follow up on any complaints or problems a guest may experience.
16. Implement emergency training and procedures.
17. Provide weekly schedule for all Front Office Associates.
18. Ensure proper communication to subordinates on all hotel activities.
19. Ensures all new hires are aware of all aspects of the hotel.
20. Ensure all associates are properly trained on necessary systems/procedures.
21. Provide motivation to the department.
22. Ensure all Front Office Associate duties are completed daily.
23. Provide assistance to other employees and departments.
24. Ensure the front desk is represented at each Safety Committee Meeting.
25. Participate in Hotel MOD program.

Qualifications

Education/Formal Training

High School diploma or equivalent.

Experience

Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

Knowledge/Skills

Must have total understanding of all hotel front office procedures and knowledge of guest services and hotel services.

Must be fluent in oral and written English.

Must be highly organized and detail-oriented.

Physical Demands

Ability to read written forms of communication and operate computer, calculator, and telephone keyboards.

90% of shift is standing, with occasional lifting of files and office items up to 25 lbs.

Benefits

Health savings and flexible spending accounts, basic life and AD&D insurance, company-paid short-term disability, paid time off for vacation, sick time, and holidays, 401(k) program with employer matching, employee assistance program, tuition reimbursement, and discounts on hotels and restaurants.