Customer Service Auditor Job at Metropolitan Jewish Health System, Inc. in New Y

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

Responsibilities

• Responsible for training and quality assurance of the Customer Service Staff and off-site vendors.
• Reviews telephone contacts with Elderplan customers.
• In the absence of the Supervisor, provides guidance and support to the Call Center staff; collaborates with the Senior Customer Service Reps on resolution.
• Trains new employees on EP benefits and identifies ongoing training issues.
• Reviews phone log follow-up reports to ensure call resolution and customer satisfaction.
• Completes error reports and summarizes findings.

Minimum Requirements

• High School Diploma.
• 2-3 years of Customer Service experience; Call Center experience helpful.
• Proficient in Microsoft Word and Excel.
• Must have excellent communication skills; oral, written, and listening.
• Ability to manage multiple tasks in a fast-paced environment.