ABC Imaging
Customer Service Representative Job at ABC Imaging in Boston
ABC Imaging, Boston, MA, United States, 02298
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to Fortune 500 Companies worldwide, with locations in the USA, London, Dubai, and Shanghai.
Job Description
We are currently seeking a Customer Service Representative who can become an integral member of the team.
DUTIES AND RESPONSIBILITIES:
- Routinely check for incoming jobs from email, incoming bin, and over the counter.
- Accurately code customer tickets in accordance with company prescribed guidelines.
- Address all client inquiries and concerns in a business-like and timely manner.
- Explain complexities and scheduling of each job before assigning jobs to operators.
- Contact clients with questions on incoming jobs regarding specifications, deadlines, and budgets.
- Double-check the correctness of information given on incoming correspondence.
- Log jobs out after they are completed and shipped out.
- Ensure that the front desk is clean and organized at all times.
- Possess the ability to multi-task without losing focus.
- Provide front counter assistance to customers as needed.
- Answer incoming telephone calls.
- Maintain proper inventory of supplies.
- Provide back-up assistance to the production staff as needed.
- Perform other duties as assigned by the Manager.
QUALIFICATIONS:
- Strong organizational skills and attention to detail.
- Experience with enhancing service offerings.
- Good knowledge of how to increase revenue.
- Experience with Prepress and offset.
- Solutions-focused - ability to solve problems efficiently.
- Ability to communicate effectively.
- Excellent Customer Service skills and experience.
- Proficiency with MS Office.
- Graphics Application skills and experience.