ABC Imaging
Customer Service Representative - Print Industry Job at ABC Imaging in San Franc
ABC Imaging, San Francisco, CA, United States, 94199
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to Fortune 500 Companies worldwide. Locations in USA, London, Dubai, and Shanghai.
Job Description
We are currently seeking a proactive and experienced on-site Customer Service Representative with experience in the printing industry, who can become an integral member of the team.
DUTIES AND RESPONSIBILITIES:
- Routinely check for incoming jobs from email, incoming bin, fax machine, and over the counter.
- Accurately code customer tickets in accordance with company prescribed guidelines.
- Address all client inquiries and concerns in a business-like and timely manner.
- Explain complexities and scheduling of each job before assigning jobs to operators.
- Contact clients with questions on incoming jobs regarding specifications, deadlines, and budgets.
- Double-check correctness of information given on incoming correspondence.
- Log jobs out after they are completed and shipped out.
- Ensure that the front desk is clean and organized at all times.
- Possess the ability to multi-task without losing focus.
- Provide front counter assistance to customers as needed.
- Responsible for answering incoming telephone calls.
- Maintain proper inventory of supplies.
- Provide back-up assistance to the production staff as needed.
- Responsible for other duties as assigned by the Manager.
QUALIFICATIONS:
- MUST have experience working within the Print Industry
- Experience working in a call center
- Inside sales experience preferred
- Strong organizational skills and attention to detail
- Experience with enhancing service offerings
- Good knowledge of how to increase revenue
- Experience with Prepress and offset
- Solutions-focused - ability to solve problems efficiently
- Ability to communicate effectively
- Excellent customer service skills and experience
- Proficiency with MS Office
- Graphics application skills and experience - InDesign, Illustrator, and Photoshop preferred