Tampa Electric Company is hiring: Customer Service Professional in Tampa

Title: Customer Service Professional

Company: Tampa Electric Company

State and City: Florida - Ybor City

Shift: 8 Hr. X 5 Days

TECO Energy is accepting applications for Customer Service Professionals!

Don't miss this chance for an exciting career with powerful benefits!

Our Customer Service Professionals (CSPs) earn $19.98 per hour.
Pay will increase after completing the 8-week training.
Bilingual (English/Spanish) CSPs earn an additional $1 per hour differential after completing training.

What you'll do:

1. Make an important difference in our customers' lives,
2. Contribute to the front-line success of our company,
3. Build an amazing career in a stable industry,
4. Solve residential customer questions friendly and professionally regarding service transactions and electric outages over the phone, via email and social media responses,
5. Work independently, and as a part of a team,
6. Learn new skills; computer and phone systems in a paid 8-week classroom training program to help ensure your success.

What you'll need:

1. A valid high school diploma or equivalent,
2. Two years of experience in a customer facing related environment (e.g., Student Council, Student Clubs, Religious or Group Organizations, Team Sports Captain, or prior employment experience).
3. Excellent phone, email & written communications skills,
4. Basic working knowledge of MS Office (Word, Excel, PPT, etc.) & computer skills,
5. A passion for customer service with empathetic nature and problem-solving inquisitiveness.

What we look for:

1. You're self-motivated and you thrive while working with others who come from the same get-stuff-done mentality,
2. You love people and driving positive change, and you consistently prove it through your actions and results,
3. You enjoy a stimulating, fast-paced, supportive environment,
4. You love challenges! The idea of really being able to improve yourself, those around you and the company you work for excites you!

Perks and Benefits:

1. Multiple health plan options for you and your dependents,
2. Vision and dental plans for you and your dependents,
3. Financial benefits including 401(K) with matching company contributions, plus a Pension and stock purchase plans,
4. A company-funded Health Savings Account,
5. Company-paid long term care coverage, life insurance and accidental death and dismemberment insurance,
6. Generous paid time off days and company holidays,
7. Mandatory in-person training with possibility for a 'hybrid' work schedule after the training is completed,
8. Opportunities for growth and development within TECO.

How you may earn more:
Bilingual (Spanish/English):

Learn & Earn (We train you to be successful):

1. Training hours are 8:00 am - 5:00 pm, Monday through Friday at our Ybor location,
2. You must be present every day and complete the entire training class along with meeting the performance and attendance standards defined during class orientation. Tests to ensure your progress will be administered throughout training,
3. After you successfully complete your training, you will be moved to your work schedule,
4. Your schedule is determined by business needs and seniority,
5. Call Center Business Hours are from 7:30 am to 6:30 pm.

What we promise:

1. TECO Energy can promise you an environment that encourages you to be your best and rewards you with plenty of room to grow. Our team members are encouraged to 'follow their energy' wherever it may lead them.
2. We love our 2,000-plus TECO Energy team members and our team members love working for a well-known, respected and stable industry that invests heavily in happy employees and communities.
3. These are exciting days for energy companies. You can be a part of our plan to create clean, renewable and reliable energy for Florida.

Apply now
To be considered for an electrifying career in a fast-paced, rewarding environment.

STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers.

TECO Energy is proud to be an Equal Opportunity Employer.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.