Bethel Woods Center for the Arts is hiring: Retail Director in Town of Bethel

Salary: $61,000-$70,000

Job Summary

The Museum Store "Bindy Bazaar" Operations Director oversees all aspects of Bethel Woods' retail operations, which encompass one primary brick-and-mortar store, an e-commerce platform, an outdoor event location, and a seasonal camp store. This position involves a hands-on approach and requires active leadership both on the retail floor and behind the scenes to ensure smooth and efficient operations. The goal is to maximize profits while maintaining Bethel Woods' brand integrity, rooted in the spirit of Woodstock.

Job Duties

Retail Operations & Management

• Oversee all aspects of Museum store operations, including the physical store, online store, and satellite locations
• Actively manage the store floor, ensuring a seamless experience for visitors
• Develop and implement a marketing/promotional strategy aligned with Bethel Woods' calendar of events to drive sales
• Coordinate with the operations team to set up and break down satellite locations during concerts and special events
• Maintain store cleanliness, merchandise organization, and optimal product displays

Product Development & Buying

• Develop custom-branded products aligned with Bethel Woods, Yasgur's Farm, and Woodstock themes
• Create and manage a yearly Style Guide for merchandising and visual displays
• Attend trade shows to identify new products and expand the store's offerings
• Generate and track purchase orders, ensuring all products are properly documented and entered into the system (Shopventory)
• Ensure all customer product designs are approved before production and adhere to brand guidelines

E-Commerce Management

• Oversee the Shopify e-commerce platform, ensuring online product listings, banners, and promotions are up-to-date
• Manage customer database, email marketing, and social media content to drive online sales
• Coordinate the fulfillment of online orders and troubleshoot any website or billing issues
• Implement online flash sales and promotional campaigns to increase digital engagement

Display & Merchandising

• Maintain an annual visual merchandising calendar to refresh displays with seasonal products
• Collaborate with the merchandising team to optimize product visibility during high-traffic periods and events
• Design and update store signage to align with current themes and product launches

Staffing & Leadership

• Oversee recruitment, hiring, training, and performance evaluations for store managers associates, and seasonal staff
• Conduct final interviews, salary negotiations, and complete onboarding paperwork for new hires
• Communicate clear expectations, set sales incentives, and provide ongoing staff training to enhance customer service
• Create staffing schedules to ensure adequate coverage, particularly during peak concert season and special events

Financial Management & Reporting

• Create and manage budgets for buying, staffing, production, and store maintenance
• Track store performance against financial targets, generating daily, weekly, and monthly reports on sales and key performance indicators
• Conduct semi-annual inventory audits and provide comprehensive financial reports to senior management
• Ensure accuracy in cash handling, deposits, and petty cash management

Logistics & Storage Management

• Oversee the organization and cleanliness of the storage areas, ensuring efficient product storage and accessibility
• Communicate with the warehouse team to prepare for product deliveries and coordinate stock replenishments
• Monitor product availability, report damages, and ensure timely restocking of shelves

Customer Service & Brand Representation

• Provide exceptional customer service, handling inquiries, returns, and complaints promptly
• Promote the Bethel Woods ethos of "Peace, Love & Music" in all customer interactions
• Lead by example, fostering an inclusive, visitor-centric retail environment that enhances the Museum experience

Job Requirements

• Minimum Qualifications: At least one year of experience in administration, office management, finance, or retail operations
• Preferred Qualifications: Two years of experience in retail management, preferably in a museum setting. Experience with inventory management and e-commerce platforms
• Valid driver's license and reliable attendance are required
• Strong customer service and communication skills, with a passion for engaging with visitors from diverse backgrounds
• Proficiency with point-of-sale systems (Square, Clover, Shopify), Microsoft Office, and retail databases
• Ability to manage multiple projects and priorities in a dynamic, fast-paced environment
• Excellent organizational skills, with a keen eye for detail in merchandising and inventory management
• Self-motivated, collaborative team player with problem-solving abilities
• Availability for a flexible schedule, including nights, weekends, and holidays during peak seasons

To apply, please send your resume and cover letter to HR@BethelWoodsCenter.org with Museum Store Operations Director: (Your Last Name) as the subject line.