Ponca Tribe of Nebraska is hiring: Dental Receptionist in Lincoln

Position:

Dental Receptionist

Division:

Ponca Health Services

Department:

Dental Services

Reports To:

Dental Operations Manager

Location:

Lincoln, Omaha

Exempt/Non-Exempt:

Non-exempt

OSHA:

High Risk

Pay Grade:

Grade 5 ($13.50 - $22.80)

Classification:

Full-time / Part-time

Summary:

The Ponca Tribe of Nebraska is a federally recognized Tribe with its ancestral homeland located in Niobrara, NE. The Tribe does not have a reservation in the classic definition; rather, the Ponca Restoration Act defined its jurisdiction as a 'Service Delivery Area' comprised of 15 counties throughout parts of Nebraska, Iowa, and South Dakota. Within its Service Delivery Area, the Tribe offers a broad range of health, social, educational and cultural services.

The Dental Receptionist is primarily responsible for performing appointment scheduling, computer data entry, customer service and referrals.

Responsibilities and Duties:

• Schedules dental appointments and receives patients who present themselves to the clinic for treatment, assists patient in completing medical history statements; records examination and treatment information as relayed by dentist.

• Manages a short call list to fill immediate openings in the schedule.
• Follows scheduling directives determined by the dentist.
• Manages the schedule in a proactive manger filling openings as they arise.
• Completes scheduling reports as directed by Dental Operations Manager.

• Retrieves accurate patient data, compiles and organizes patient records, and enters patient data and statistical information into dental software.

• Collects and verifies dental insurance (Private and Medicaid/Medicare) in advance of appointments.
• Scans patients documents into correct patient charts.
• Collects and accurately transcribes phone calls into patient notes, emergency triage notes, other patient interactions, and relays this information in a timely manner to appropriate personnel

• Performs office duties for the dental clinic such as answering phone calls, recording messages, handling incoming and outgoing mail, faxing, processing invoices, and take patient payments
• Works in team oriented environment. Develops good working relationship with coworkers, supervisors, and management.
• Other duties as assigned.

Relationships and Authority:

This position has no supervisory authority.

Working Environment and Physical Demands:

Position is located within a dental clinic office setting. Is subject to emotionally upset patients, family members, personnel, and visitors.

Qualifications:

Minimum:

1. High school diploma or GED certification.
2. Must possess excellent written and oral communication skills.
3. Must have a valid driver's license and be insurable.
4. Must successfully pass drug and alcohol testing, motor vehicle, education, character, and criminal background checks.
5. Able and willing to travel.

Preferred:

1. Customer service or patient care experience.
2. One or more years' experience with a dental software program.
3. One year experience working with Native Americans or Native American organizations.

Preference will be given to Ponca Tribe of Nebraska members or members of a federally recognized tribe. However, all qualified individuals are eligible.

The Ponca Tribe of Nebraska is an at-will employer.

Tribal Council Approval: 12/30/2024