Profit Recovery Partners
Director, Client Success
Profit Recovery Partners, Santa Ana, CA
Job Details
Job Location
3501 W SUNFLOWER AVE, SUITE 200 - SANTA ANA, CA
Education Level
4 Year Degree
Description
Work Location:
At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.
Who You Are:
A Director in Solutions Management is responsible for all aspects of client account management; including maximizing client savings by adding additional services into scope, identifying new and creative ways for PRP clients to save additional dollars and client retention. This position requires leaders with both strategic and operational / tactical expertise. Collaboration across departments and with PRP leadership is a critical element of this position. Building trusted advisor relationships with clients' C-level leadership and key stakeholders is a necessity for success which is accomplished through the effective management of implemented client savings programs. Objection handling and the ability to resolve complex situations is required. This is a leadership position, so management, training and development of team members is a key responsibility
What You Will Do:
Qualifications
What You Need:
• Bachelor's degree required
• 9+ years of relevant experience in consulting or a related field
• 4+ years of management/supervisory experience
• Excellent verbal and written communication skills
• Experienced in Microsoft office suite
• Sales ability with a track record of working with C-level clients
• Attention to detail with strong quantitative and analytical skills
• Ability to lead others to complete complex projects on time
• Very high degree of urgency
• Proven ability to handle objections to finalize audit categories with client
• Alignment to company values
Who We Are:
Profit Recovery Partners is a professional services firm that develops, implements and manages cost-reduction solutions for FORTUNE 1000 companies, law firms, private equity firms and private companies throughout North America. Our spend management, supplier management and procurement strategies have resulted in more than $4.4 billion in client savings.
Why Work at PRP:
• Full medical, dental, and vision benefits package
• 401K plan with company match
• Paid holidays, vacation, and sick time
• 25-year track record of growth
• Winning team atmosphere with high degree of employee recognition and promotions from within
• High paced, collaborative working environment that thrives on team success
• We value social responsibility and founded the following employee-driven committees: Corporate Social Responsibility, Diversity & Inclusion Group, Women's Empowerment Group, and the Wellness Committee. Each committee seeks to provide employees with a chance to give back to their community in ways most meaningful and rewarding to them.
• To learn more visit https://prpllc.com
The salary range for this position is: $123,530-190,000. Actual compensation within the range will be dependent upon the individual's skills, experience, education, qualifications, and applicable employment laws.
Equal Opportunity Employer
Job Location
3501 W SUNFLOWER AVE, SUITE 200 - SANTA ANA, CA
Education Level
4 Year Degree
Description
Work Location:
At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.
Who You Are:
A Director in Solutions Management is responsible for all aspects of client account management; including maximizing client savings by adding additional services into scope, identifying new and creative ways for PRP clients to save additional dollars and client retention. This position requires leaders with both strategic and operational / tactical expertise. Collaboration across departments and with PRP leadership is a critical element of this position. Building trusted advisor relationships with clients' C-level leadership and key stakeholders is a necessity for success which is accomplished through the effective management of implemented client savings programs. Objection handling and the ability to resolve complex situations is required. This is a leadership position, so management, training and development of team members is a key responsibility
What You Will Do:
- Responsible for meeting or exceeding department and personal performance to key performance indicator goals
- Sell new projects and renewal contracts to existing clients with a high level of urgency via:
- Building meaningful relationships with C Suite executives
- Identify and continually deliver new value to existing clients
- Maximize client savings achieved and value to retain targeted accounts after initial engagement
- Maintain C-level engagement by meeting regularly, in person, to confirm savings achieved, obtain approval to implement additional savings and build trusted relationships
- Identify, track, manage (define root cause and effective counter measures), and quickly resolve project issues
- Establish, maintain, and track performance through dashboards that reflect contributions from all team players
- Responsible for owning and keeping up to date new project and renewal forecasts
- Leadership and management responsibility for 2-4 direct reports
- Evaluate and mentor staff, fostering personal as well as professional growth resulting in team retention, direct reports being promoted and taking on more responsibility
- Establish productive working collaborative relationships with partners in other operational groups within the company
- Quickly garner internal resources from all departments to collaborate with and find a way to keep projects moving forward when faced with adversity
- Identify and lead company and department improvement initiatives through to implementation
- Collaborate with internal subject matter experts to gain knowledge, ensure inter-departmental cooperation, and adopt best practices to execute client initiatives
- Partner with clients to ensure compliance to service agreement
Qualifications
What You Need:
• Bachelor's degree required
• 9+ years of relevant experience in consulting or a related field
• 4+ years of management/supervisory experience
• Excellent verbal and written communication skills
• Experienced in Microsoft office suite
• Sales ability with a track record of working with C-level clients
• Attention to detail with strong quantitative and analytical skills
• Ability to lead others to complete complex projects on time
• Very high degree of urgency
• Proven ability to handle objections to finalize audit categories with client
• Alignment to company values
Who We Are:
Profit Recovery Partners is a professional services firm that develops, implements and manages cost-reduction solutions for FORTUNE 1000 companies, law firms, private equity firms and private companies throughout North America. Our spend management, supplier management and procurement strategies have resulted in more than $4.4 billion in client savings.
Why Work at PRP:
• Full medical, dental, and vision benefits package
• 401K plan with company match
• Paid holidays, vacation, and sick time
• 25-year track record of growth
• Winning team atmosphere with high degree of employee recognition and promotions from within
• High paced, collaborative working environment that thrives on team success
• We value social responsibility and founded the following employee-driven committees: Corporate Social Responsibility, Diversity & Inclusion Group, Women's Empowerment Group, and the Wellness Committee. Each committee seeks to provide employees with a chance to give back to their community in ways most meaningful and rewarding to them.
• To learn more visit https://prpllc.com
The salary range for this position is: $123,530-190,000. Actual compensation within the range will be dependent upon the individual's skills, experience, education, qualifications, and applicable employment laws.
Equal Opportunity Employer