Advantest
Field Support Engineer
Advantest, San Jose, CA
Job Description
Job Description:
The Field Support Engineer will be responsible for customer site preparation consultation, on-site installation, implementation planning, maintenance and repair of Advantest systems solutions. This will include hardware, software and networking products as well as operating systems. Install and optimize hardware/software products and configurations at customer sites. Perform on-site calibration services per Advantest recommended calibration intervals. Troubleshoot, diagnose and resolve product performance problems. Perform on-site maintenance and repair services. Ensure a high level of customer satisfaction by advising customers on preventive maintenance, best known methods/practices, and configurations, which may impact product system uptime performance.
Responsibilities include:
• Working within established policies, processes, and procedures, deliver hardware support services for Advantest's Handler and integrated ATE system solutions.
• Solve complex problems related to system uptime or availability.
• Failure data and parts usage analysis (Excel).
• Strong teamwork and communications with local support team members and management.
• Respond to all hardware technical support needs from the assigned account(s).
• Ability to 'work-to-completion' upon short notice which requires working overtime.
• Timely and accurate completion of all administrative tasks associated with the task performed.
Physical requirements:
• Travel to local customer site via vehicle (Austin/Dallas/Houston).
• Must be able to lift 35 pounds without assistance and be able to bend into machinery without restrictions.
• Push or pull up to 200 lbs. of test equipment and tools using a qualified cart or pallet jack.
• Transport parts or equipment weighing up to 35 lbs. (assistance available when lifting item(s) over 35 lbs.).
• System repair/servicing requires frequent bending, stooping, kneeling, twisting and occasionally working in unusual positions using full body mobility.
Requirements
Requirements:
Bachelor's degree or experience in a related field required.
Experience in project management.
Fluent in English.
Practical experience - supporting ATE equipment, Advantest 93K experience an advantage.
Travel will be required up to 20%
State of California Development (EDD):
- https://www.ecfr.gov/current/title-41/subtitle-B/chapter-60/part-60-300#p-60-300.5(a)
- § 60-300.5(a)(2)(3)(4) Equal opportunity clause. Details the job posting requirements.
- § 60-300.5(a)(6) Equal opportunity clause. All employment openings includes all positions except executive and senior management, those positions that will be filled from within the contractor's organization, and positions lasting three days or less. This term includes full-time employment, temporary employment of more than three days' duration, and part-time employment.
CCPA Notice for California Residents:
Notice for California Residents: We collect personal information (PI) from you in connection with your application for employment with Advantest America, Inc., including some or all of the following categories of PI: identifiers and personal records (e.g., name, phone number, email address, employment history); commercial information (e.g., if we reimburse you for travel or other expenses during the application process); sensory information (e.g., recorded virtual interviews); professional or employment information (e.g., information provided in your resume and application, such as employment history); non-public education records (e.g., educational institution transcripts and records); and inferences drawn from the above categories of PI. We collect your PI for our purposes, including performing operations related to your potential employment. To view the Advantest Privacy Policy, visit https://www.advantest.com/privacy-policy.html. For additional details or if you have questions, contact us at AAI[redacted].
In providing a safe and healthy workplace for all of our employees, Advantest America, Inc., and its subsidiaries, ("Advantest"), new employment job offers are contingent upon the applicant's provision of a copy of their COVID-19 vaccination document to Advantest America Inc. Human Resources prior to their scheduled start date, subject to any written request for medical or religious accommodations.
Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
The Advantest Way - Diversity, Equity, Inclusion and Belonging
At Advantest, diversity, equity and inclusion are at the core of who we are. We are continuing to build a culture where everyone feels a sense of belonging through our DE I programs initiatives. We strive to have a diverse, equitable and inclusive workplace to enable us to attract and retain candidates that feel a sense of purpose and empowerment. Our commitment to DE I is unwavering and we are steadfast in our mission to continuously foster an environment of respect, trust and transparency. We value diversity and inclusion and believe employees of all backgrounds contribute to our ongoing success. At Advantest, we celebrate and support the needs of our employees regardless of race, color, ethnicity, national origin, religion, age, disability, gender (including gender expression and gender identity), sex and sexual orientation. DE I at Advantest is more than words to us, they are the Advantest Way.
Job Description:
The Field Support Engineer will be responsible for customer site preparation consultation, on-site installation, implementation planning, maintenance and repair of Advantest systems solutions. This will include hardware, software and networking products as well as operating systems. Install and optimize hardware/software products and configurations at customer sites. Perform on-site calibration services per Advantest recommended calibration intervals. Troubleshoot, diagnose and resolve product performance problems. Perform on-site maintenance and repair services. Ensure a high level of customer satisfaction by advising customers on preventive maintenance, best known methods/practices, and configurations, which may impact product system uptime performance.
Responsibilities include:
• Working within established policies, processes, and procedures, deliver hardware support services for Advantest's Handler and integrated ATE system solutions.
• Solve complex problems related to system uptime or availability.
• Failure data and parts usage analysis (Excel).
• Strong teamwork and communications with local support team members and management.
• Respond to all hardware technical support needs from the assigned account(s).
• Ability to 'work-to-completion' upon short notice which requires working overtime.
• Timely and accurate completion of all administrative tasks associated with the task performed.
Physical requirements:
• Travel to local customer site via vehicle (Austin/Dallas/Houston).
• Must be able to lift 35 pounds without assistance and be able to bend into machinery without restrictions.
• Push or pull up to 200 lbs. of test equipment and tools using a qualified cart or pallet jack.
• Transport parts or equipment weighing up to 35 lbs. (assistance available when lifting item(s) over 35 lbs.).
• System repair/servicing requires frequent bending, stooping, kneeling, twisting and occasionally working in unusual positions using full body mobility.
Requirements
Requirements:
Bachelor's degree or experience in a related field required.
Experience in project management.
Fluent in English.
Practical experience - supporting ATE equipment, Advantest 93K experience an advantage.
Travel will be required up to 20%
State of California Development (EDD):
- https://www.ecfr.gov/current/title-41/subtitle-B/chapter-60/part-60-300#p-60-300.5(a)
- § 60-300.5(a)(2)(3)(4) Equal opportunity clause. Details the job posting requirements.
- § 60-300.5(a)(6) Equal opportunity clause. All employment openings includes all positions except executive and senior management, those positions that will be filled from within the contractor's organization, and positions lasting three days or less. This term includes full-time employment, temporary employment of more than three days' duration, and part-time employment.
CCPA Notice for California Residents:
Notice for California Residents: We collect personal information (PI) from you in connection with your application for employment with Advantest America, Inc., including some or all of the following categories of PI: identifiers and personal records (e.g., name, phone number, email address, employment history); commercial information (e.g., if we reimburse you for travel or other expenses during the application process); sensory information (e.g., recorded virtual interviews); professional or employment information (e.g., information provided in your resume and application, such as employment history); non-public education records (e.g., educational institution transcripts and records); and inferences drawn from the above categories of PI. We collect your PI for our purposes, including performing operations related to your potential employment. To view the Advantest Privacy Policy, visit https://www.advantest.com/privacy-policy.html. For additional details or if you have questions, contact us at AAI[redacted].
In providing a safe and healthy workplace for all of our employees, Advantest America, Inc., and its subsidiaries, ("Advantest"), new employment job offers are contingent upon the applicant's provision of a copy of their COVID-19 vaccination document to Advantest America Inc. Human Resources prior to their scheduled start date, subject to any written request for medical or religious accommodations.
Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
The Advantest Way - Diversity, Equity, Inclusion and Belonging
At Advantest, diversity, equity and inclusion are at the core of who we are. We are continuing to build a culture where everyone feels a sense of belonging through our DE I programs initiatives. We strive to have a diverse, equitable and inclusive workplace to enable us to attract and retain candidates that feel a sense of purpose and empowerment. Our commitment to DE I is unwavering and we are steadfast in our mission to continuously foster an environment of respect, trust and transparency. We value diversity and inclusion and believe employees of all backgrounds contribute to our ongoing success. At Advantest, we celebrate and support the needs of our employees regardless of race, color, ethnicity, national origin, religion, age, disability, gender (including gender expression and gender identity), sex and sexual orientation. DE I at Advantest is more than words to us, they are the Advantest Way.