Colorado
Salesforce Administrator
Colorado, Denver, Colorado, United States, 80285
THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY
THIS ANNOUNCEMENT HAS BEEN EXTENDED UNTIL 5:00 PM ON FRIDAY, JANUARY 3, 2025 This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.
The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.
This is a values-driven organization, committed to accountability, agility, collaboration, and respect.
We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do. In addition to rewarding and meaningful work, we offer excellent
benefits : Strong, secure, yet flexible retirement benefits including a
PERA Defined Benefit Plan or PERA Defined Contribution Plan
plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented
Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub
state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to
this link .
Our agency website:
Colorado Department of Labor and Employment
CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website:
this link .
PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews. The salary range for this position is:
This position serves as a Salesforce Administrator on the Platform Applications Team supporting both the existing Salesforce applications as a part of day-to-day maintenance and operations as well as configuring new solutions. This position is a part of a highly collaborative agile team that assists with prioritizing and completion of work, which includes, but is not limited to: system maintenance, support, reporting and configuration, and training and documentation. For mission critical business situations, this position is expected to be ready and available for stand-by or on-call duty that may occur outside of regular business hours. This position is also expected to act independently in analysis, evaluation, and applying judgment and action to address issues concerning application functionality or user interfaces. The Salesforce Administrator’s technical support work will focus on the following tangible work products: Completing user maintenance including adding new users, amending existing accounts, checking system permissions on user profiles, determining and creating data rules.
Managing data coming into the Salesforce application from source systems via Data Loader or API.
Building reports and dashboards that expose the wealth of information from data in Salesforce or other data sources. The reports and dashboards can originate from Salesforce.org or Tableau through the dedicated connectors.
Customize and develop pages and view the users need (adding picklist values, amending page layouts, creating assignment rules, and much more).
Building Flow and trigger to support the process flow.
Creating permission sets and sharing rules.
Coordinate and produce technical documentation for the Salesforce team as well as training materials such as handouts, release notes, user-update notifications for technical and non-technical users. Participate in training activities for staff.
Testing new code and directing system and user testing.
Analyzing complex issues and using knowledge gained in formal and informal training or research to resolve Salesforce issues, configure the system and make code changes to meet user and business needs while working within department guidelines.
Assisting with deployment of new objects and changes to the system, participating in test cases and package development.
Suggesting ways for the features and capabilities of the Salesforce platform to improve manual or automated processes.
Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: H1C3XX
ANALYST III MINIMUM QUALIFICATIONS: Experience Only: Six (6) years of relevant experience in an occupation related to the work assigned to this position to include: systems administration, information technology, business analysis, database management, system testing, process improvement.
Your experience must include Salesforce Administration in order to be considered for this position. Please clearly document your Salesforce Administration experience in your application as attachments are not accepted for this posting.
OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.
Required Competencies: Critical Thinking:
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Systems analysis:
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Active Listening:
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Learning Strategies:
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Business analysis:
Knowledge of the process intended to match user and organization’s needs with system components and services, by taking into consideration the available technologies and the techniques required to elicit and specify requirements, interrogating users to establish symptoms of the problem and analyzing symptoms. Technical documentation:
Prepare documentation for existing and upcoming products or services, describing their functionality and composition in such a way that it is understandable for a wide audience without technical background and compliant with defined requirements and standards. Keep documentation up to date. Organizational policies:
Experience with the policies to achieve set of goals and targets regarding the development and maintenance of an organization. Systems development life-cycle:
The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system. Information security strategy:
The plan defined by a company which sets the information security objectives and measures to mitigate risks, define control objectives, establish metrics and benchmarks while complying with legal, internal and contractual requirements.
Preferred Qualifications: Salesforce Administrator Certification Experience with Tableau reporting. Experience performing similar duties as a State of Colorado classified employee.
Conditions of Employment: Must be a Colorado resident at time of application. You must pass a thorough background check prior to employment which will include the E-Verify process. If the person selected for this position does not already possess a Salesforce Administrator Certification they will be required to obtain one within the first 12 months of employment.
Appeal Rights: An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at
dpa_state.personnelboard@state.co.us
within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at
this link .
For questions regarding this recruitment, please contact:
chris.mcgill@state.co.us
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application,
CDLE does not accept attachments of any kind during the application process.
Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use see resume or see attached statements on your application.
CDLE does not accept attachments of any kind during the application process.
Comparative Analysis Process
– Structured Application Review After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.
Supplemental Questions Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.
THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at
sean.montoya@state.co.us .
Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.
While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
#J-18808-Ljbffr
THIS ANNOUNCEMENT HAS BEEN EXTENDED UNTIL 5:00 PM ON FRIDAY, JANUARY 3, 2025 This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.
The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.
This is a values-driven organization, committed to accountability, agility, collaboration, and respect.
We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do. In addition to rewarding and meaningful work, we offer excellent
benefits : Strong, secure, yet flexible retirement benefits including a
PERA Defined Benefit Plan or PERA Defined Contribution Plan
plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented
Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub
state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to
this link .
Our agency website:
Colorado Department of Labor and Employment
CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website:
this link .
PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews. The salary range for this position is:
This position serves as a Salesforce Administrator on the Platform Applications Team supporting both the existing Salesforce applications as a part of day-to-day maintenance and operations as well as configuring new solutions. This position is a part of a highly collaborative agile team that assists with prioritizing and completion of work, which includes, but is not limited to: system maintenance, support, reporting and configuration, and training and documentation. For mission critical business situations, this position is expected to be ready and available for stand-by or on-call duty that may occur outside of regular business hours. This position is also expected to act independently in analysis, evaluation, and applying judgment and action to address issues concerning application functionality or user interfaces. The Salesforce Administrator’s technical support work will focus on the following tangible work products: Completing user maintenance including adding new users, amending existing accounts, checking system permissions on user profiles, determining and creating data rules.
Managing data coming into the Salesforce application from source systems via Data Loader or API.
Building reports and dashboards that expose the wealth of information from data in Salesforce or other data sources. The reports and dashboards can originate from Salesforce.org or Tableau through the dedicated connectors.
Customize and develop pages and view the users need (adding picklist values, amending page layouts, creating assignment rules, and much more).
Building Flow and trigger to support the process flow.
Creating permission sets and sharing rules.
Coordinate and produce technical documentation for the Salesforce team as well as training materials such as handouts, release notes, user-update notifications for technical and non-technical users. Participate in training activities for staff.
Testing new code and directing system and user testing.
Analyzing complex issues and using knowledge gained in formal and informal training or research to resolve Salesforce issues, configure the system and make code changes to meet user and business needs while working within department guidelines.
Assisting with deployment of new objects and changes to the system, participating in test cases and package development.
Suggesting ways for the features and capabilities of the Salesforce platform to improve manual or automated processes.
Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: H1C3XX
ANALYST III MINIMUM QUALIFICATIONS: Experience Only: Six (6) years of relevant experience in an occupation related to the work assigned to this position to include: systems administration, information technology, business analysis, database management, system testing, process improvement.
Your experience must include Salesforce Administration in order to be considered for this position. Please clearly document your Salesforce Administration experience in your application as attachments are not accepted for this posting.
OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.
Required Competencies: Critical Thinking:
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Systems analysis:
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Active Listening:
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Learning Strategies:
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Business analysis:
Knowledge of the process intended to match user and organization’s needs with system components and services, by taking into consideration the available technologies and the techniques required to elicit and specify requirements, interrogating users to establish symptoms of the problem and analyzing symptoms. Technical documentation:
Prepare documentation for existing and upcoming products or services, describing their functionality and composition in such a way that it is understandable for a wide audience without technical background and compliant with defined requirements and standards. Keep documentation up to date. Organizational policies:
Experience with the policies to achieve set of goals and targets regarding the development and maintenance of an organization. Systems development life-cycle:
The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system. Information security strategy:
The plan defined by a company which sets the information security objectives and measures to mitigate risks, define control objectives, establish metrics and benchmarks while complying with legal, internal and contractual requirements.
Preferred Qualifications: Salesforce Administrator Certification Experience with Tableau reporting. Experience performing similar duties as a State of Colorado classified employee.
Conditions of Employment: Must be a Colorado resident at time of application. You must pass a thorough background check prior to employment which will include the E-Verify process. If the person selected for this position does not already possess a Salesforce Administrator Certification they will be required to obtain one within the first 12 months of employment.
Appeal Rights: An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at
dpa_state.personnelboard@state.co.us
within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at
this link .
For questions regarding this recruitment, please contact:
chris.mcgill@state.co.us
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application,
CDLE does not accept attachments of any kind during the application process.
Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use see resume or see attached statements on your application.
CDLE does not accept attachments of any kind during the application process.
Comparative Analysis Process
– Structured Application Review After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.
Supplemental Questions Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.
THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at
sean.montoya@state.co.us .
Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.
While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
#J-18808-Ljbffr