Saint Mary's College
Computer Support Specialist - Windows
Saint Mary's College, Notre Dame, Indiana, us, 46556
Job Description
Description
Reporting to the Saint Mary's College Director of Digital Infrastructure and Support Services, this full-time 12-month position is responsible for the management of end-user computing and the centralized systems required to provide a secure and robust desktop experience.
Provide technical leadership in the design, automation, improvement, and maintenance of the Windows desktop environment for all College-owned computers/devices. -Build, develop, and maintain system configurations for SCCM environment, including primary site servers and clients. Determine current software needs for the computer images installed on all College-owned Windows-based computers/devices. Implement the software requests from faculty for the Windows-based computers in classrooms, computer clusters, and other locations as needed. Manage software license servers and distribution of licenses as it relates to Windows-based software builds.
This position is responsible for the application of security policies on all Windows-based College-owned devices, including Local Security Policies, Group Policy Objects, the installation of required security software (Bitdefender), and tools such as Admin By Request. Manage the installation of Windows-based software images on College-owned computers/devices before deployment, migrate data for faculty and staff receiving replacement equipment, push software and/or security updates as necessary. Make recommendations for the annual purchase of Windows-based College-owned computers/devices, which includes preparation with hardware vendors. Maintain the Windows-based hardware refresh cycle schedule, updating spreadsheets and asset tracking systems to prepare for cyclical replacement of College-owned computers/devices for faculty, staff, classrooms, academic areas, and other designated areas. Ensure all College-owned Windows computers/devices actively in use comply with current software, hardware, and security requirements defined by Information Technology. Assist with "shadow fleet" computers as needed, providing inventory as Windows-based computers are removed from their initial duty cycle and reimaging them as necessary.
Utilize available tools to perform hardware and software maintenance tasks and troubleshooting. Function as top-level Windows technical support for faculty and staff, responding to tracking system requests that may require support via e-mail, phone, in-person, or by using remote access tools. Create standard operating procedures on all solutions implemented, complete with documented processes and instructions. Perform other job-related duties as assigned.
Minimum Qualifications Associate's or bachelor's degree with a technical major such as Computer Science, Information Technology, or a related field is highly desirable. Five years of relevant experience may substitute for the degree requirement. A high school diploma or equivalent is required. In-depth technical knowledge of Microsoft Windows operating systems, complemented with knowledge of Windows-based hardware and troubleshooting skills. At least three years of experience supporting end-users, preferably in an academic setting. At least two years of experience designing, implementing, and troubleshooting Microsoft System Center Configuration Manager (SCCM) or Intune (or similar imaging and software distribution tools). Proven ability in defining, maintaining, and supporting end-user technology platforms. Good verbal and written communication skills. Excellent organizational and interpersonal skills. Effective interpersonal and customer service skills. Ability to work well with a diverse group of individuals. Ability to shift priorities in an ever-changing environment.
Schedule
40 Hours/ 12 Months/ Monday - Friday
Description
Reporting to the Saint Mary's College Director of Digital Infrastructure and Support Services, this full-time 12-month position is responsible for the management of end-user computing and the centralized systems required to provide a secure and robust desktop experience.
Provide technical leadership in the design, automation, improvement, and maintenance of the Windows desktop environment for all College-owned computers/devices. -Build, develop, and maintain system configurations for SCCM environment, including primary site servers and clients. Determine current software needs for the computer images installed on all College-owned Windows-based computers/devices. Implement the software requests from faculty for the Windows-based computers in classrooms, computer clusters, and other locations as needed. Manage software license servers and distribution of licenses as it relates to Windows-based software builds.
This position is responsible for the application of security policies on all Windows-based College-owned devices, including Local Security Policies, Group Policy Objects, the installation of required security software (Bitdefender), and tools such as Admin By Request. Manage the installation of Windows-based software images on College-owned computers/devices before deployment, migrate data for faculty and staff receiving replacement equipment, push software and/or security updates as necessary. Make recommendations for the annual purchase of Windows-based College-owned computers/devices, which includes preparation with hardware vendors. Maintain the Windows-based hardware refresh cycle schedule, updating spreadsheets and asset tracking systems to prepare for cyclical replacement of College-owned computers/devices for faculty, staff, classrooms, academic areas, and other designated areas. Ensure all College-owned Windows computers/devices actively in use comply with current software, hardware, and security requirements defined by Information Technology. Assist with "shadow fleet" computers as needed, providing inventory as Windows-based computers are removed from their initial duty cycle and reimaging them as necessary.
Utilize available tools to perform hardware and software maintenance tasks and troubleshooting. Function as top-level Windows technical support for faculty and staff, responding to tracking system requests that may require support via e-mail, phone, in-person, or by using remote access tools. Create standard operating procedures on all solutions implemented, complete with documented processes and instructions. Perform other job-related duties as assigned.
Minimum Qualifications Associate's or bachelor's degree with a technical major such as Computer Science, Information Technology, or a related field is highly desirable. Five years of relevant experience may substitute for the degree requirement. A high school diploma or equivalent is required. In-depth technical knowledge of Microsoft Windows operating systems, complemented with knowledge of Windows-based hardware and troubleshooting skills. At least three years of experience supporting end-users, preferably in an academic setting. At least two years of experience designing, implementing, and troubleshooting Microsoft System Center Configuration Manager (SCCM) or Intune (or similar imaging and software distribution tools). Proven ability in defining, maintaining, and supporting end-user technology platforms. Good verbal and written communication skills. Excellent organizational and interpersonal skills. Effective interpersonal and customer service skills. Ability to work well with a diverse group of individuals. Ability to shift priorities in an ever-changing environment.
Schedule
40 Hours/ 12 Months/ Monday - Friday