End User Support Manager (2879487)

Job Description: One of our top digital banking clients has recently emerged as a spinoff from their parent company. Because of this, they need to bring on an End User Tech Lead whose primary focus will be to ensure their colleagues who choose a PC or Mac as their primary device, will be empowered in their day-to-day work This will include implementing new technologies that can improve processes and further assist all business units, while maintaining current desktop and server infrastructure. You will build and assist support personal with training, ensuring that systems are reliable and available. This is a dynamic environment, where you’ll have abundant growth opportunities in a rapidly evolving and cutting-edge digital banking landscape This is an ONSITE position that requires 5 days a week. Requirements: 7 years as an End User Technical Engineer imaging & reimaging PC’s with Intune and Macs with JAMF additional troubleshooting experience with Windows 10/11 and Mac/Mac OS workstation management experience Strong experience with Windows endpoint management utilizing industry standard tools Experience using custom Windows Package creation and distribution and Windows interoperability with AD Experience supporting client and server environments, printing/firewall/routing technologies and industry standard networking technologies: (LAN/WAN, SMTP, VPN, DNS, DHCP) Strong Intune / SCCM Infrastructure Administration and Operations experience—Installing & administering SCCM Primary & Secondary Server software, including Management Points, Cloud Management Gateway (CMG) Nice to have: Fintech or Digital Banking experience Experience with Beyond Trust, Crowdstrike Security Software, Azure Cloud Virtual Machine, & Kerberos Experience with scripting in PowerShell or compatible language. Responsibilities: Intune/SCCM Infrastructure Support and Trouble Management—Respond to, analyze, resolve, and close problem support tasks resulting from customer contact with the help desk and application monitoring and provide 2nd/3rd level support for SCCM clients. Create Configuration Profiles & Create Compliance Policies, Device Life Cycle, Retire and Wipe Devices, etc. Intune Application Creation and Deployment/Assignment, upload and configure LOB applications (Windows, macOS, iOS/iPad OS, and Android), Convert packaged application to Intune compatible file & upload, Add/Remove Packages and modify description of package that is displayed on the SDC / Company Portal, provide 2nd-level support for software distribution problems. Provide hardware & software inventory reports (100 per month). Coordinate administrative project activities, including scheduling, tracking, reporting, and change management, that impact components of the infrastructure. Act as liaison or point of contact with customers, third parties, and internal organizations on technical issues. Manage patches for all workstations & non-ITS servers. Utilize JAMF tool for Device Deployment, Configuration Management, App Management, Security Enforcement, Patch Management, & User Support for Mac devices