Family Case Manager, HFA (Healthy Families America)

Job Type Full-time Description Are you excited about a new opportunity? Do you have a passion for providing high quality medical assistance and patient support? Are you mission-driven to help improve health and eliminate inequities in health outcomes in under-resourced communities in DC? Well, look no further At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope If you are ready to make a positive difference in the community, this position is for you At COH, we strive for: Caring for Families. Improving Lives. Leading Change Our Approach and Values : We care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on families' strengths , honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community , welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. Position Summary : The Family Case Manager provides home visitation services and ensures home visitation activities meet requirements of the Health Start grant, Healthy Families America (HFA), and Growing Great Kids (GGK). The Family Case Manager will also utilize cultural humility and a strengths-based approach to promote positive parent-child interactions and healthy childhood growth and development. This is a full-time position reporting directly to the Home Visiting Supervisor. The pay rate for this position ranges between $25.96 - $26.92 per hour and the offer amount is determined by the candidate's education, qualifications, and experience . Indeed provides their own estimated salary calculator and is not affiliated with COH's range. Highlighted Duties and Responsibilities: Maintain a caseload of 15-25 families enrolled in the Healthy Families Home Visiting program. Reviews initial assessment and intake utilizing the Parent Survey within 24 hours of receipt and makes contact with potential participants within 48 hours. Develops HFA Service Plans to address risks identified in the Parent Survey within one month of the participating family's enrollment in home visiting, which are updated at least monthly in collaboration with the HFA Program Manager. Works with families to identify their goals which are captured on Family Goal Plans and updated with the family at least monthly. Documents CHEERS observations (Cues, Holding, Expression, Empathy, Rhythm/Reciprocity, and Smiles) following each visit where the target child or children are present. Utilizes HFA Reflective Strategies in every visit with participants and documents strategies used in visit notes. Obtains immunization and well-child visit information for all children on caseload. Ensures that both caregiver(s) and enrolled children have a primary medical care provider and medical insurance. Coordinates medical care for caregiver in the prenatal and post-partum period, identifies barriers to care and problem solves to address them. Supports parent in tracking and scheduling medical appointments for all target children. Meets with families on caseload primarily in the home environment to provide information from evidence-based curriculum on basic baby/toddler care, social and emotional development of the child, understanding cues, physical and brain development of the child, as well as play and stimulation. Frequency of visits are based on HFA standards. Networks with COH and other community resources for housing, employment, substance abuse treatment, mental health treatment, training, child and family services, etc., and makes referrals as appropriate. Progress on referrals provided, releases of information, and follow-ups, should be documented in the records database. Completes required assessments and screenings with families at designated intervals, e.g. CHEERS Check-in, ASQs, PHQ-9, etc. All completed assessments should be scanned in the records database or placed in the participant's file. Offers parents referral to Strong Start or Early Stages following ASQ screenings below the identified cut off. Makes referrals to appropriate resources following depression and domestic violence screens that indicate risk. Participates in quality management activities as directed to ensure high quality, high impact services to families. Enters participant information and updates into database within two business days and provides information at least monthly for funder reports and any other reports, such as case reviews. Meets weekly with the Home Visiting Program Manager for 90-120 minute reflective supervision sessions. Communicates about participant issues in person, via e-mail, or by phone with supervisor as needed outside of regularly scheduled meetings. Attends clinical, departmental, program and care team meetings and other organizational meetings and trainings as appropriate. Works with outside groups, agencies, or individuals to coordinate family activities in addition to attending events as needed. Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential. Provides updates on participant successes or program outcomes for fundraising and communications purposes as needed. Attends all appropriate departmental, staff, and clinical meetings. Assists in planning and facilitation of support groups activities and trainings for program participants and their families as requested. Requirements Minimum Qualifications: High school diploma required. A.A. or B.A in Human Services field (social work, early childhood education, family studies, or psychology) or equivalent professional experience preferred. Minimum of 2 years of experience in a public and/or human services related field. Experience providing public health education (ex. reproductive health, smoking cessation, child development, and/or parenting) to at risk populations. Demonstrated cultural competence in communicating with underserved, diverse populations. Knowledge of community resources or the ability to become knowledgeable required. Ability to conduct home visits. Valid driver's license and vehicle required, as well as proof of auto insurance required. Ability to establish and maintain trusting relationships with families. Strong interpersonal skills required, as well as cross-cultural sensitivity. Strong organizational and scheduling skills required; ability to work independently Ability to work flexible hours, including weekends and evenings, required. All Health Staff must receive the required vaccinations. This includes annual flu and covid vaccines. Medical or religious exemptions may be requested. At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance-centered benefits: Remote work opportunities are available for many of our roles, promoting a culture of work-life balance. 8-hour workdays, which include a paid lunch 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis Annual performance-based raises, up to 5% of your annual pay National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year Ongoing internal leadership training for supervisors Diversity, equity, and inclusion training and initiatives for all staff Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield Life insurance, short-term disability, and long-term disability insurance 403(b) Retirement Plan Flexible Spending Accounts for medical and dependent care reimbursable expenses And much more About Us: Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, 2021 and 2024 based on feedback from our staff. To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hrcohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer. Salary Description $25.96 - $26.92