Business Analyst

Business Analyst Madison, WI (Hybrid) Need only locals. No relocation allowed The primary focus of, Business Analyst Consultant IV role is software asset management and purchasing procedures including quotes, purchasing, license tracking, and compliance. This position will have a strong customer service focus, work with minimal supervision, frequently assist others in their areas of expertise, work on multiple projects, and prepare management reports. Interaction with staff and personnel from all organizational levels and areas of expertise from within and outside of DHS is an essential component of this position. The Business Analyst Consultant IV functions as a backup for the Hardware Asset Specialist and Business Office Coordinator roles. This includes assisting with the development of the annual PC replacement plan, hardware inventory and tracking, and hardware purchasing, purchasing, invoicing, receipting and deployment. Project details: Will support operational work on day-to-day tasks, as well as supporting the implementation of SNOW (Software Asset Management Tool). Top Skills & Years of Experience: 4-6 years of experience is required in the following areas: 1) Inventory Management: Proven experience tracking and managing software and hardware assets. 2) Proficiency in IT Asset Management (ITAM) Software: Experience with tools like ServiceNow, Snow, or SAM tools. 3) Software License Management: Experience working with software licensing agreements and compliance. 4) Vendor Management: Experience working with software vendors, negotiating contracts and purchasing. 5) Customer Service: Proven experience in a customer service role. Nice to have skills: 1.) Certifications: ITIL, CSAM, IAITAM, or other relevant certifications. 2.) Knowledge of ITIL Framework: Familiarity with IT Infrastructure Library (ITIL) principles. 3.) Experience Purchasing Role(s): Experience in a purchasing or finance role as related to procurements. WORK DUTY: Provide department-wide software license management and purchasing services. Review and discuss software needs with BITS and customers. Coordinate software purchases with BITS Business Office on behalf of DHS. Monitor requests applicable to licensed software products and communicate status of availability or need for user purchase. Coordinate purchase completion and associated information processing and updating with appropriate BITS staff. Monitor timely receipt, inventory and deployment of software. Interact with customers to determine necessary specifications in preparation for obtaining vendor and manufacturer product quotes. Upon receipt and review of quotes, use the information to recommend best purchase option(s) to customers. Monitor software purchasing activities, resolve issues as they occur, and provide guidance as to implications for not procuring within the scheduled timeframe. Assist in the development of the organizations software asset management program, workflows, and roadmap. Review, analyze, and understand software End User License Agreements (EULAs). Coordinate and submit software licensing purchase requests. Document and maintain the BITS software asset management program, workflows, and roadmap. Interact with divisional fiscal liaisons in the development customer software licensing charge back reports.