Hardware Specialist Job at FAITH TECHNOLOGIES INC in Menasha

FAITH TECHNOLOGIES INC Hardware Specialist MENASHA, Wisconsin Apply Now

JOB REQUIREMENTS: A position at FTI can be the answer to your future career. In this role, you will be part of a progressive national leader in electrical planning, engineering, technology, and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development, and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.

The BT Hardware Specialist will focus on and develop a strategy for managing the lifecycle of laptops and iPads, ensuring optimal performance, user support, and efficient asset management. The ideal candidate will take a proactive approach to the role, possess a strong technical background, excellent problem-solving and analytical skills, exceptional time management, have a knack for attention to detail, and a passion for providing white glove support to end-users.

MINIMUM REQUIREMENTS

Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Experience: 3 years of proven experience in IT support or hardware management, specifically with laptops and iPads preferred.

1. Strong troubleshooting skills and familiarity with various operating systems and software.
2. Excellent communication and interpersonal skills to effectively assist and educate users.
3. Ability to work independently and collaboratively within a team environment.
4. Knowledge of asset management tools and inventory systems is a plus.

Travel: Up to 50%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday - Friday. Ability to work a flexible schedule is necessary.

KEY RESPONSIBILITIES

1. Asset Management: In partnership with the Asset Team, maintains an accurate inventory of laptops and iPads, tracking device status and lifecycle phases.
2. Deployment: Develops and leads project plan to coordinate the setup, configuration, and deployment of new devices, ensuring all software are properly implemented.
3. Maintenance & Repairs: Conducts regular maintenance and troubleshooting for hardware issues, facilitating repairs as needed.
4. Lifecycle Management: Owns the end user compute lifecycle. Develops strategy for lifecycle from procurement to retirement, including upgrades and replacements.
5. User Support: Provides technical assistance to end-users, addressing hardware-related inquiries and resolving issues efficiently.
6. Documentation: Creates and maintains detailed documentation regarding hardware specifications, warranty information, and support processes.
7. Collaboration: Work closely with other IT staff to ensure devices integrate seamlessly within the organization’s IT infrastructure.
8. Training & Education: Train users on best practices for device usage, security, and maintenance to enhance user experience.
9. Vendor Management: Manage relationships with hardware vendors for procurement, repairs, and warranty services.
10. Compliance: Ensure all devices adhere to organizational policies, security standards, and best practices.
11. Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

SURGE your career forward! Employees. To view the full job description please use the link below: Job Description Link.

APPLICATION INSTRUCTIONS Apply Online: Application Link. Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.