Tenant Services Specialist Job at TBO Property Management in Pottstown
TBO Property Management, Pottstown, PA, US
Job Description
Job Description: Tenant Relations Specialist
Company: TBO Property Management LLC
Location: Pottstown, Pennsylvania
Position: Part-Time Hybrid - Tenant Services Specialist / Office Manager
Who we are: TBO Property Management LLC is a small business local to the Pottstown area. We manage and maintain 8 single family residences in the Stowe, Pottstown, Limerick and Audubon PA area. We are a family run business that takes pride in our properties and ask our tenants to do the same.
What you will do: We are seeking a dedicated and organized Tenant Relations Specialist to join our small team. The ideal candidate will be responsible for managing tenant communications, coordinating repair and inspection visits, and overseeing contractor / vendor relationships. This role requires someone who is local to the area and has their own transportation as there will be an occasional need to travel to individual properties.
Key Responsibilities:
- Respond to tenant inquiries and address concerns via phone, text or email.
- Schedule and coordinate repair and inspection visits.
- Manage and oversee contractor relationships, ensuring timely and completion of work.
- Meet our pre-selected contractors on-site as needed to facilitate repairs and inspections.
- Note: no contracting experience or physical labor is required, candidate is only responsible for ensuring work by licensed professionals is scheduled, rescheduled as needed, and completed as agreed upon, determined by TBO Property Management.
- Maintain accurate records all transactions and interactions with tenants
- Responsible for drafting and sending tenant notices, utility bills and other assorted administrative tasks
- Conduct monthly visual inspection of properties to identify any issues and ensure they are kept to high standards.
- Coordinate move-ins and move-outs including documentation of property condition
- A laptop and company phone will be provided. Weekly hours average to be 10-15 hours per week.
Why you will love it: This role is flexible and most of he work is remote. On site work would occur at the property to either meet a tenant, a contractor or conduct monthly visual inspections and would be scheduled by the candidate in advance.
Qualifications:
- Local to Pottstown, Stowe, Limerick, Collegeville, Audubon PA or surrounding area & has reliable transportation.
- Excellent professional communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to manage multiple tasks and priorities effectively.
- Proficient in Microsoft Office
- Flexible schedule with availability to work some weekends as needed.
- Previous experience in property management or a similar role is preferred but not required.