Lead Product Manager- Master Data

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Lead Product Manager, you are a highly motivated leader who is accountable for defining the Master data strategy, internal data product roadmap, design solutions that build trust and develop features to scale and accelerate business decisions. You will also act as a master data steward for metrics and partner closely with business owners. You are accountable for metrics, improving quality, driving adoption of master data products in collaboration with internal teams and the broader DocuSign partner ecosystem. You will partner closely with operations leaders, clarify strategic intentions, identify business outcomes, and develop a product feature roadmap. With your knowledge in both master data and business processes, you will deliver in-depth insights and recommendations to decision-makers. You are an extremely driven individual with high emotional intelligence, a true self-starter with demonstrated experience in high-growth, fast-paced organizations. You have excellent written and oral communication skills, analytics and consultative skills, and stakeholder engagement skills. You build out the data story that helps our executives to understand the opportunities and accelerate the decisions. This position is an individual contributor role reporting to Sr. Director, Data Product Management.

Responsibilities

• Oversee the management and governance of master data within an organization
• Develop and implement a master data management strategy that aligns with the organization's overall business objectives
• Manage the lifecycle of master data, including creation, maintenance, and retirement, while ensuring compliance with relevant regulations and standards
• Implement processes and tools to monitor and improve data quality, including data cleansing and enrichment initiatives
• Define and track key performance indicators (KPIs) related to master data management to assess effectiveness and identify areas for improvement
• Leverage AI technologies to transform data management practices, leading to improved data quality, greater operational efficiency, and informed decision making
• Drive adoption, develop a change management plan to drive adoption
• Communicate regularly with senior leadership and executives on data product performance, demo and roadmap
• Extract optimal performance and results across multiple teams
• Play a leadership role in mentoring and coaching Data Analysts and Engineers
• Model leadership behaviors for others to emulate during times of ambiguity and change

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 12+ years of experience in transforming business with master data advanced analytics
• 5+ years of experience with SaaS business operations and leading change management

Preferred

• Business acumen with an ability to communicate the data story
• Strong analytical and conceptual skills, ability to develop concepts and theories by connecting data across business domains
• Demonstrated knowledge of sales and marketing workflows, with the ability to map these processes to master data management practices
• Strong understanding of data management technologies, standards, and practices, especially related to customer and contact data
• Master Data governance process for SaaS business metrics and policy implementations

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $171,500.00 - $277,025.00 base salary

Washington, New Jersey and New York (including NYC metro area): $164,800.00 - $242,225.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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