Quality Management Systems Specialist

Job Posting Title
Quality Management Systems Specialist

Job Category
IT Management

Language Requirements
Bilingual / Bilingue

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l'éventualité où un candidat bilingue qualifié n'est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type
Hybrid / Hybride

Posting End Date
2025-01-26

Job Grade
ANS-TEC-3

Pay Range
$106,076 - $151,717

Job Summary
The Quality Management Systems Specialist will participate in the assessment, monitoring, development and implementation of policies and procedures relevant to Technology Quality Management Systems. The Specialist provides support to the Technology department by providing expertise with respect to Quality Management System (QMS) contents, application of process, and quality management. The Specialist administers and improves the content, usability, clarity, monitoring, and effectiveness of the QMS.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Enables and performs development, implementation, monitoring, and improvement of the NAV CANADA Technology Quality Management System (Technology Business Management System - T-BMS) to ensure the achievement and improvement of the overall system and program strategy including planning, processes, policies, procedures, standards, guidelines, review mechanisms, performance measures, and indicators.
• Leads the assessment, verification and reporting on compliance with the provisions of regulations, policies and standards which include the Canadian Aviation Regulations, Part VIII, (CAR 805 and 802), Provincial and Federal health and safety legislation, Environmental legislation and NAV CANADA maintenance standards and procedures.
• Develops policies, standards, and procedures relevant to execution, monitoring and evaluation of electronic systems / equipment installation, operation and maintenance programs, compliance with environmental legislation, and ISO Standards.
• Identifies technical performance gaps and recommends mitigation strategies and approaches to correct identified problems or issues; recommends, develops, and implements quality performance improvement action plans and continuously evaluates them against established baseline performance.
• Management of policies, processes, standards and procedures, templates, and ancillary documentation (T-BMS).
• Assesses and analyzes existing processes within the organization, focusing on efficiency, clarity, and effectiveness, with a focus on monitoring and evaluation of electronic systems / equipment installation, operation and maintenance programs, compliance with environmental legislation, and ISO Standards.
• Defines, develops, and maintains key performance indicators (KPIs) and measure success against these metrics to demonstrate effectiveness and continuous improvement.
• Gathers, defines, and develops requirements for the quality management system, policies, and processes.
• Participates in the development and delivery of quality management systems and process training.
• Works closely with cross-functional teams (e.g. ATM Solutions, CNS Solutions, Technical Services, Technical Service Training, Safety and Quality) to integrate improvements into overall compliance and quality initiatives.
• Works closely with cross-functional teams on the interpretation and application of maintenance and deployment process and documentation requirements.
• Provides guidance to line managers and their teams with respect to quality management and regulatory requirements.
• Participates in planning, reporting and action of quality audits for compliance against ISO 9001 and other programs and standards. These audits may be internal or external (ISO registrar, Transport Canada, etc).
• Develops, support, and monitor Corrective Action Plans for resolving audit findings and coordinates implementation of the Corrective Action Plans.

Job Requirements

Education:

• Diploma in Electronic Technology, Computer Science, Systems/Software Engineering, Information Technology, or other related Technology field or equivalent combination of experience, training, and education.

Experience:

• Minimum Three (3) years of Technology Quality experience.
• Minimum Three (3) years of experience working with quality management systems and principles including knowledge of the requirements of ISO 9001 / 14001.
• Experience working with Microsoft 365 suite of applications (Word, Excel, PowerPoint, Visio, SharePoint, PowerBI).
• Experience working with diverse stakeholder groups across various business functions.
• Experience with process and compliance management.

Knowledge (30%):

• Broad knowledge of complex electronic systems obtained through completion of a recognized course in electronics technology combined with substantial experience in the maintenance of equipment and systems supporting the delivery of air navigation services.
• Knowledge of systems and software lifecycle processes.
• General knowledge of services provided to the aviation community.
• Knowledge of process analysis techniques to define, measure and improve processes.
• Knowledge of techniques required to create, implement, and monitor corrective action plans both independently and collaboratively.
• Knowledge of the general business processes including project management, planning, collaborating, and communicating.

Abilities (30%):

• Ability to think strategically and influence change initiatives as well as innovation.
• Ability to analyze processes to evaluate their complexity and associated communications requirements.
• Ability to contribute to and align with the vision and strategy for Technology Quality Alignment group.
• Ability to collaborate with a varied team of represented and management employees across various business functions.
• Ability to write comprehensive analysis reports on project results, conclusions, and recommendations.
• Ability to lead and influence without formal authority.

Personal Suitability (40%):

• Excellent communication skills (written/verbal).
• Strong presentation skills with the ability to tailor messaging to diverse audiences.
• Analytic and decision-making skills, with a proven ability to provide well thought out recommendations and solutions.
• Strong planning, time management and follow-up skills.
• Strong attention to details and accuracy, systematic thinker.

Working conditions:

• Hybrid: This position is based at Ottawa Technical Services Centre (TSC) and maybe eligible for a flexible work arrangement with 1 day/week in office.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for an interview will be contacted.

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