Quality Management Systems Analyst

Job Posting Title
Quality Management Systems Analyst

Job Category
IT Management

Language Requirements
Bilingual / Bilingue

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l'éventualité où un candidat bilingue qualifié n'est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type
Hybrid / Hybride

Posting End Date
2025-01-19

Job Grade
PIPSC-4

Pay Range
$123,506 - $155,150

Job Summary
The Quality Management Systems Analyst will participate in the assessment, monitoring, development and implementation of policies and procedures relevant to Technology Quality Management Systems. The Analyst provides support to the Technology department by providing expertise with respect to Quality Management System (QMS) contents, application of process, and quality management. The Analyst administers and improves the content, usability, clarity, monitoring, and effectiveness of the QMS.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Contribute to the development, refinement, and monitoring of the NAV CANADA Quality Management System ensuring that alignment with organizational goals and relevant standards.
• Collaborate with internal stakeholders to gather, define, and develop requirements for QMS policies and processes, ensuring alignment with organizational needs and relevant standards.
• Track key performance indicators (KPIs) to evaluate the effectiveness of QMS processes, identifying trends and areas for improvement.
• Develop mechanisms for ongoing quality monitoring, providing regular reports on QMS performance to key stakeholders and leadership to ensure alignment with company goals.
• Oversee and maintain comprehensive records of policies, processes, standards, procedures, templates, and other QMS-related documentation to ensure consistency, compliance, and accessibility.
• Collaborate with cross functional teams to ensure content is up to date and well structured.
• Conduct regular reviews of QMS documentation and standards to identify and implement updates as required by standards updates or organizational changes.
• Identify areas for improvement within the QMS, focusing on increasing efficiency and ensuring continuous improvement.
• Recommend, develop, and implement strategies to address any identified gaps.
• Develop and monitor Corrective Action Plans to resolve audit findings, coordinating with relevant teams to implement improvements and track the effectiveness of these solutions over time.
• Partner with cross functional teams, including ATM Solutions, CNS Solutions, Technical Services, Technical Service Training, Safety and Quality, to integrate QMS improvements into broader quality initiatives.
• Provide guidance to management on quality management regulatory requirements, best practices, and compliance standards.
• Coordinate with relevant teams to plan, report, and implement actions for quality audits that ensure compliance with relevant standards.
• Develop and deliver QMS training to technical teams, tailoring content to suit the needs of technical staff.

Job Requirements

Education:

• Diploma in Electronic Technology, Computer Science, Systems/Software Engineering, Information Technology, or other related Technology field or equivalent combination of experience, training, and education.

Experience:

• Minimum of 3+ years of technology experience.
• Significant experience in change management practices.
• Significant experience working in or closely with business and/or operational functions.
• Experience working with Teams, SharePoint Online, Power Platform (PowerBI, Power Automate, Power Apps), and other business tools.
• Experience in project management.

Knowledge:

• Broad knowledge of complex electronic systems obtained through completion of a recognized course in electronics technology combined with substantial experience in the maintenance of equipment and systems supporting the delivery of air navigation services.
• Knowledge of systems and software lifecycle processes.
• General knowledge of services provided to the aviation community.
• Knowledge of process analysis techniques to define, measure and improve processes.
• Knowledge of techniques required to create, implement, and monitor corrective action plans both independently and collaboratively.
• Knowledge of the general business processes including project management, planning, collaborating, and communicating.

Abilities:

• Ability to analyze processes to evaluate their complexity and associated communications requirements.
• Ability to contribute to and align with the vision and strategy for Technology Quality group.
• Ability to collaborate with a varied team of represented and management employees across various business functions.
• Ability to negotiate guidelines, policies, and communications process and get consensus at all levels.
• Facilitation skills with the ability to interface with key stakeholders and senior management and build sustainable relationships.
• Ability to think strategically and influence change initiatives as well as innovation.
• Ability to write comprehensive analysis reports on project results, conclusions, and recommendations.

Personal Suitability:

• Excellent communication skills (written/verbal).
• Strong presentation skills with the ability to tailor messaging to diverse audiences.
• Analytic and decision-making skills, with a proven ability to provide well thought out recommendations and solutions.
• Demonstrates appropriate autonomy in task management.
• Strong planning, time management and follow-up skills.
• Strong attention to details and accuracy, systematic thinker.
• Initiative and judgement in providing advice and guidance on technical issues, in analyzing deficiencies and devising solutions to remedy situations of non-compliance to established standards and regulations and in making recommendations to senior management on the implementation or update of policies and procedures.

Working Conditions:

• Hybrid: This position is based at the Ottawa TSC and is eligible for a flexible work arrangement with 1 day/week in office.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for an interview will be contacted.

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