Strategic Account Manager

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiencesbig and small, new and familiarthat make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationshipsresulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.The GrouponLive Strategic Account Manager is responsible for building relationships with GrouponLive national brands and advising them on their marketing strategies and campaign execution. By providing merchants and content owners the highest level of expertise and support by understanding the unique need of the live events segment of the local commerce.Strategic Account Managers serve as advisors and counselors who help these industry leading merchants realize their marketing objectives, ensure effective execution of GrouponLive campaigns and ready them for the next effort in partnership. Candidates must possess strong business acumen, a balance of analytic and interpersonal skills, a strong drive to achieve measurable results, an understanding and appreciation for the live events industry (comprises Sports, Concerts, Arts & Theatre, Family and Comedy) and the ability to multitask. Strategic Account Managers interact with multiple departments at Groupon and must be able to foster collaborative relationships with a variety of internal stakeholders.We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a great way to grow your career? Let's get into the details:You'll spend time on the following:Serve as a consultant to accounts as they seek to maximize the ROI of their Groupon campaignsManage on average 40-60 new campaign launches per weekEnsure successful and smooth redemption process, particular given live event-based deal structuresManage GrouponLive's proprietary process with Ticketmaster, where the Groupon voucher effectively becomes a ticket for event entryWork alongside GrouponLive's Operations and Ticketmaster to execute GIA, AXS and Tickets.com processes properlyManage communication with merchants through each step of the relationship, from feature prep to day-of-feature and post-featureExecute post-sale merchant communications, conflict resolution, and compliance on merchant deliverablesEnsure any client issues are resolved in a timely mannerWork closely with Groupon's Accounts Payable and Customer Service teamsEnsure any issues are resolved in a timely mannerHelp support GrouponLive Account Management team with internal projects that may include:Assist and create training material for the Account Management teamWork closely with Head of Account Management to help improve internal tools/processes within internal departmentsBuild new reporting for internal tools at GrouponWe're excited about you if you have:3-4 years of relevant experience in Account Management, Sales, Operations, Consulting or General ManagementBachelor's degreeAbility to work on numerous projects simultaneously with aggressive turnaround deadlinesAccuracy of projects, proofing and quality assuranceStrong communication skills, both written and verbalProficient in Microsoft Word and ExcelTeam player as well as self-initiative/self starterSalesforce, Zendesk or other CRM experience preferredThis role is hybrid out of our Chicago office. Compensation is a base salary of $60,000 - 70,000 with bonus potential.Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at grouponcareers.com.