Axelon
IT Service Delivery Technician II
Axelon, Washington, District of Columbia, us, 20022
IT Service Delivery Technician II
Washington, DC
12 Months
onsite
Flexible start time, will vary 6 am start - 11 am (8 hr day)
Pay rate: $39.18/HR
Key Responsibilities: Help Desk Support: Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests. Issue Documentation: Document solutions in the ticketing system for accurate records and knowledge sharing. Hardware Deployment: Set up and/or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager. Connectivity Maintenance: Ensure proper operation of all equipment (workstations, phones, printers, etc.). User Account Management: Assist with account setup and permissions via Active Directory and Azure AD. Troubleshooting: Resolve basic hardware/software issues and troubleshoot, identify, and escalate complex problems. Performance Monitoring: Track device performance and report recurring issues. Collaborative Support: Work with IT teams and business partners to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases. End-User Assistance: Provide on-site and remote IT support for users and visiting employees/contractors within the assigned region. Security Support: Assist with basic security issues and ensure compliance. Knowledge Sharing: Share IT knowledge with the support team. Project Participation: Assist with system implementation and upgrades. Asset Management: Participate in network asset management. Team Support: Assist development teams during project lifecycles. Additional Duties: Complete other tasks as assigned. Local point of contact for audio/video systems Responsible for external customer support related to the site
Qualifications: Must have 3 - 5 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support. Technical Skills: Basic knowledge of systems like Windows 10/11, Microsoft 365, Cisco VoIP, mobile devices, and ServiceNow. Troubleshooting: Experience with hardware/software troubleshooting. Data Privacy: Knowledge of data privacy laws. Collaboration: Ability to work alone, and with remote teams, in a team-oriented and supported environment. Communication: Clear written and verbal communication. Planning & Prioritizing: Ability to manage tasks based on business impact. Preferred Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or similar certifications a plus
Key Responsibilities: Help Desk Support: Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests. Issue Documentation: Document solutions in the ticketing system for accurate records and knowledge sharing. Hardware Deployment: Set up and/or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager. Connectivity Maintenance: Ensure proper operation of all equipment (workstations, phones, printers, etc.). User Account Management: Assist with account setup and permissions via Active Directory and Azure AD. Troubleshooting: Resolve basic hardware/software issues and troubleshoot, identify, and escalate complex problems. Performance Monitoring: Track device performance and report recurring issues. Collaborative Support: Work with IT teams and business partners to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases. End-User Assistance: Provide on-site and remote IT support for users and visiting employees/contractors within the assigned region. Security Support: Assist with basic security issues and ensure compliance. Knowledge Sharing: Share IT knowledge with the support team. Project Participation: Assist with system implementation and upgrades. Asset Management: Participate in network asset management. Team Support: Assist development teams during project lifecycles. Additional Duties: Complete other tasks as assigned. Local point of contact for audio/video systems Responsible for external customer support related to the site
Qualifications: Must have 3 - 5 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support. Technical Skills: Basic knowledge of systems like Windows 10/11, Microsoft 365, Cisco VoIP, mobile devices, and ServiceNow. Troubleshooting: Experience with hardware/software troubleshooting. Data Privacy: Knowledge of data privacy laws. Collaboration: Ability to work alone, and with remote teams, in a team-oriented and supported environment. Communication: Clear written and verbal communication. Planning & Prioritizing: Ability to manage tasks based on business impact. Preferred Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or similar certifications a plus