ACT Consulting, Inc.
IT Service Delivery Technician II
ACT Consulting, Inc., Washington, District of Columbia, us, 20022
ACT Consulting has an immediate need for IT Service Delivery Technician II with our direct client.
ACT Consulting is a leader in the staffing industry providing candidates on a national basis for contract to hire and direct hire engagements while maintaining the highest regard for people, integrity, and customer satisfaction. Our clients are comprised mostly of Fortune 1000 companies primarily in the areas of Information Technology, Engineering, Professional, Accounting, and Finance.
Please take a moment to review the job description. If this is something you are interested in please send a copy of your resume to jerald@act-info.com or contact me directly at 704-248-8877. Job Title: ACTXY000702 - IT Service Delivery Technician II Location: Washington DC Duration: Full-Time Experience: Must have 3 - 5 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support. Pay Rate/Salary: $39.18/ hr on W2
Description:
Flexible start time, will vary 6 am start - 11 am (8 hr day) Fully onsite
Role Overview:
Provide second-level technical support for internal and remote users, assisting with computer applications, hardware, and network systems and audio/video systems. Tasks include deploying hardware/software, troubleshooting, responding to inquiries, and collaborating with IT teams to resolve issues. The role focuses on in-person and remote relationship-building and understanding site operations to improve IT service delivery.
Key Responsibilities:
Help Desk Support: Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests. Issue Documentation: Document solutions in the ticketing system for accurate records and knowledge sharing. Hardware Deployment: Set up and/or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager. Connectivity Maintenance: Ensure proper operation of all equipment (workstations, phones, printers, etc.). User Account Management: Assist with account setup and permissions via Active Directory and Azure AD. Troubleshooting: Resolve basic hardware/software issues and troubleshoot, identify, and escalate complex problems. Performance Monitoring: Track device performance and report recurring issues. Collaborative Support: Work with IT teams and business partners to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases. End-User Assistance: Provide on-site and remote IT support for users and visiting employees/contractors within the assigned region. Security Support: Assist with basic security issues and ensure compliance. Knowledge Sharing: Share IT knowledge with the support team. Project Participation: Assist with system implementation and upgrades. Asset Management: Participate in network asset management. Team Support: Assist development teams during project lifecycles. Additional Duties: Complete other tasks as assigned. Local point of contact for audio/video systems Responsible for external customer support related to the site
Qualifications:
Must have 3 - 5 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support. Technical Skills: Basic knowledge of systems like Windows 10/11, Microsoft 365, Cisco VoIP, mobile devices, and ServiceNow. Troubleshooting: Experience with hardware/software troubleshooting. Data Privacy: Knowledge of data privacy laws. Collaboration: Ability to work alone, and with remote teams, in a team-oriented and supported environment. Communication: Clear written and verbal communication. Planning & Prioritizing: Ability to manage tasks based on business impact. Preferred Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or similar certifications a plus.
ACT Consulting is a leader in the staffing industry providing candidates on a national basis for contract to hire and direct hire engagements while maintaining the highest regard for people, integrity, and customer satisfaction. Our clients are comprised mostly of Fortune 1000 companies primarily in the areas of Information Technology, Engineering, Professional, Accounting, and Finance.
Please take a moment to review the job description. If this is something you are interested in please send a copy of your resume to jerald@act-info.com or contact me directly at 704-248-8877. Job Title: ACTXY000702 - IT Service Delivery Technician II Location: Washington DC Duration: Full-Time Experience: Must have 3 - 5 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support. Pay Rate/Salary: $39.18/ hr on W2
Description:
Flexible start time, will vary 6 am start - 11 am (8 hr day) Fully onsite
Role Overview:
Provide second-level technical support for internal and remote users, assisting with computer applications, hardware, and network systems and audio/video systems. Tasks include deploying hardware/software, troubleshooting, responding to inquiries, and collaborating with IT teams to resolve issues. The role focuses on in-person and remote relationship-building and understanding site operations to improve IT service delivery.
Key Responsibilities:
Help Desk Support: Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests. Issue Documentation: Document solutions in the ticketing system for accurate records and knowledge sharing. Hardware Deployment: Set up and/or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager. Connectivity Maintenance: Ensure proper operation of all equipment (workstations, phones, printers, etc.). User Account Management: Assist with account setup and permissions via Active Directory and Azure AD. Troubleshooting: Resolve basic hardware/software issues and troubleshoot, identify, and escalate complex problems. Performance Monitoring: Track device performance and report recurring issues. Collaborative Support: Work with IT teams and business partners to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases. End-User Assistance: Provide on-site and remote IT support for users and visiting employees/contractors within the assigned region. Security Support: Assist with basic security issues and ensure compliance. Knowledge Sharing: Share IT knowledge with the support team. Project Participation: Assist with system implementation and upgrades. Asset Management: Participate in network asset management. Team Support: Assist development teams during project lifecycles. Additional Duties: Complete other tasks as assigned. Local point of contact for audio/video systems Responsible for external customer support related to the site
Qualifications:
Must have 3 - 5 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support. Technical Skills: Basic knowledge of systems like Windows 10/11, Microsoft 365, Cisco VoIP, mobile devices, and ServiceNow. Troubleshooting: Experience with hardware/software troubleshooting. Data Privacy: Knowledge of data privacy laws. Collaboration: Ability to work alone, and with remote teams, in a team-oriented and supported environment. Communication: Clear written and verbal communication. Planning & Prioritizing: Ability to manage tasks based on business impact. Preferred Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or similar certifications a plus.