Cornerstone TTS
CX Lead Service Designer
Cornerstone TTS, Dallas, Texas, United States, 75215
Job Title: CX Lead Service Designer (Remote)
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. Company Name: CornerStone Technology Talent Services (TTS)
Job Summary: As the CX Lead Service Designer, you will play a critical role in shaping customer-centric digital services for patients and families, leading strategic initiatives to create cohesive, human-centered experiences. You will collaborate with cross-functional teams, including research, product design, engineering, and leadership, to drive design excellence, process improvements, and innovation across a variety of touchpoints and services.
This is a remote position with flexibility to work within Central Standard Time (CST).
Essential Functions of the Role: Lead the design and implementation of frameworks such as experience mapping, service blueprints, and vision storyboards. Work with product managers and stakeholders to align on design concepts and requirements. Build end-to-end user experiences, including interactive prototypes and service blueprints, to communicate ideas. Mentor and guide other designers, fostering team collaboration and growth. Evangelize design best practices and influence design strategy across teams. Promote inclusive design practices across multiple services, touchpoints, and processes. Stay up-to-date with industry trends, continually evolving design strategies and tools.
Key Success Factors: 5+ years of experience in service design, visual, interaction, or product design strategy.
Proven ability to create impactful, diverse projects demonstrated through an impressive portfolio.
Strong communication and collaboration skills with cross-functional teams.
Expertise in design tools such as Miro, Figma, Adobe Creative Cloud, and agile/scrum methodologies.
Experience creating service prototypes, blueprints, and storyboards.
Ability to work from low to high fidelity designs and adapt quickly to feedback.
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. Company Name: CornerStone Technology Talent Services (TTS)
Job Summary: As the CX Lead Service Designer, you will play a critical role in shaping customer-centric digital services for patients and families, leading strategic initiatives to create cohesive, human-centered experiences. You will collaborate with cross-functional teams, including research, product design, engineering, and leadership, to drive design excellence, process improvements, and innovation across a variety of touchpoints and services.
This is a remote position with flexibility to work within Central Standard Time (CST).
Essential Functions of the Role: Lead the design and implementation of frameworks such as experience mapping, service blueprints, and vision storyboards. Work with product managers and stakeholders to align on design concepts and requirements. Build end-to-end user experiences, including interactive prototypes and service blueprints, to communicate ideas. Mentor and guide other designers, fostering team collaboration and growth. Evangelize design best practices and influence design strategy across teams. Promote inclusive design practices across multiple services, touchpoints, and processes. Stay up-to-date with industry trends, continually evolving design strategies and tools.
Key Success Factors: 5+ years of experience in service design, visual, interaction, or product design strategy.
Proven ability to create impactful, diverse projects demonstrated through an impressive portfolio.
Strong communication and collaboration skills with cross-functional teams.
Expertise in design tools such as Miro, Figma, Adobe Creative Cloud, and agile/scrum methodologies.
Experience creating service prototypes, blueprints, and storyboards.
Ability to work from low to high fidelity designs and adapt quickly to feedback.