Texas Health and Human Services Commission
Program Specialist IV - Level One
Texas Health and Human Services Commission, Austin, Texas, us, 78716
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title:
Program Specialist IV - Level One
Job Title:
Program Specialist IV
Agency:
Health & Human Services Comm
Department:
Purchasing - Consolidated 2
Posting Number:
2178 Closing Date:
07/09/2025 Posting Audience:
Internal and External Occupational Category:
Business and Financial Operations Salary Group:
TEXAS-B-20 Salary Range:
$4,263.16 - $5,250.00 Shift:
Day
Additional Shift:
Days (First)
Telework:
Travel:
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Nonexempt
Facility Location:
Job Location City:
AUSTIN
Job Location Address:
1100 W 49TH ST (DHSB)
Other Locations:
MOS Codes:
16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,88A0,88B0,8U000,OS,OSS,PERS,YN,YNS
Brief Job Description
Procurement and Contracting Services (PCS) Program Specialist will provide DocuSign Customer Support and assistance to purchasers, program staff, and governmental agencies specific to Health and Human Services Procurement and Contracting with a primary focus on routing of contracts. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs):
Essential Job Functions: Provide DocuSign assistance to PCS staff and programs. Perform quality assurance assessments of all contract and supporting documentation for contract requests received for contract execution utilizing DocuSign. Process requests for contract routing to Vendor's and HHS Signature Authorities for contract execution. Assist agency with PCS procurement related issues associated to DocuSign. Assess, analyze and disseminate statistic reports. (50%)
Provides technical assistance to internal and external stakeholders; identifies areas of needed change and makes recommendations to improve operations. Responds to internal and external requests for information, regarding policy, procedures and standards. Provides executive staff with training, policy interpretation and recommendations. (20%)
Responsible for administering all facets of DocuSign administration for the HHS "System". This includes developing agency policy and procedures for the use of DocuSign. Organizing, creating and facilitating training and managing the DocuSign Application. (10) %.
Provide backup support to PCS Level 1 with CAPPS/SCOR technical assistance to staff on requisition, purchase order (PO) and contract processing. This includes but is not limited to testing solutions to issues in CAPPS/SCOR sandbox, providing detailed guidance to PCS staff regarding how to resolve a system issue, and developing and submitting any Change Service Request (CSR) as necessary to resolve an issue a Purchaser(s) is having. (10%)
Assist in the testing of CAPPS/SCOR as it relates to PCS. Work closely with the technical team to determine if the system is providing the required functionality. Provide technical team with detailed descriptions of system inconsistencies, systemic data issues, testing scenarios issues, and other problems that prevent the system from functioning properly or meeting the requirements of PCS. Maintain documentation that tracks the issues with testing. Perform other duties as assigned. (10%)
Knowledge, Skills and Abilities (KSAs):
Knowledge of the limitations and capabilities of computer systems, of the techniques used in the design of non-automated systems, of information technology equipment, of applicable programming languages, of computer hardware and software, of computer operating systems, of writing program code, and of automated mapping. Knowledge of state and federal laws and regulations governing state purchasing. Knowledge of state of Texas procurement principles and practices, assigned commodities and products on the open market, and supply sources.
Skill in the use of computer and applicable software. Skill in problem solving, including asking appropriate questions and identifying resources to obtain necessary information. Skill in attention to detail. Skill in providing good customer service.
Ability to logically assemble and evaluate information. Ability to maintain a system of required record keeping. Ability to communicate clearly, both verbally and in writing. Ability to schedule, prioritize, monitor and complete multiple assignments timely. Ability to work effectively independently and as part of a team. Ability to act in a sound, logical, proactive and appropriate manner based on well thought out analysis of situations or problems.
Registrations, Licensure Requirements or Certifications:
N/A
Initial Screening Criteria:
Experience in systems analysis computer science, computer information systems, management information systems, or a related field. Bachelor's degree in Business Administration or related field of discipline from an accredited college or university is preferred. Substitution: Experience may substitute for the education on a year for year basis.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans :
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Functional Title:
Program Specialist IV - Level One
Job Title:
Program Specialist IV
Agency:
Health & Human Services Comm
Department:
Purchasing - Consolidated 2
Posting Number:
2178 Closing Date:
07/09/2025 Posting Audience:
Internal and External Occupational Category:
Business and Financial Operations Salary Group:
TEXAS-B-20 Salary Range:
$4,263.16 - $5,250.00 Shift:
Day
Additional Shift:
Days (First)
Telework:
Travel:
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Nonexempt
Facility Location:
Job Location City:
AUSTIN
Job Location Address:
1100 W 49TH ST (DHSB)
Other Locations:
MOS Codes:
16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,88A0,88B0,8U000,OS,OSS,PERS,YN,YNS
Brief Job Description
Procurement and Contracting Services (PCS) Program Specialist will provide DocuSign Customer Support and assistance to purchasers, program staff, and governmental agencies specific to Health and Human Services Procurement and Contracting with a primary focus on routing of contracts. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs):
Essential Job Functions: Provide DocuSign assistance to PCS staff and programs. Perform quality assurance assessments of all contract and supporting documentation for contract requests received for contract execution utilizing DocuSign. Process requests for contract routing to Vendor's and HHS Signature Authorities for contract execution. Assist agency with PCS procurement related issues associated to DocuSign. Assess, analyze and disseminate statistic reports. (50%)
Provides technical assistance to internal and external stakeholders; identifies areas of needed change and makes recommendations to improve operations. Responds to internal and external requests for information, regarding policy, procedures and standards. Provides executive staff with training, policy interpretation and recommendations. (20%)
Responsible for administering all facets of DocuSign administration for the HHS "System". This includes developing agency policy and procedures for the use of DocuSign. Organizing, creating and facilitating training and managing the DocuSign Application. (10) %.
Provide backup support to PCS Level 1 with CAPPS/SCOR technical assistance to staff on requisition, purchase order (PO) and contract processing. This includes but is not limited to testing solutions to issues in CAPPS/SCOR sandbox, providing detailed guidance to PCS staff regarding how to resolve a system issue, and developing and submitting any Change Service Request (CSR) as necessary to resolve an issue a Purchaser(s) is having. (10%)
Assist in the testing of CAPPS/SCOR as it relates to PCS. Work closely with the technical team to determine if the system is providing the required functionality. Provide technical team with detailed descriptions of system inconsistencies, systemic data issues, testing scenarios issues, and other problems that prevent the system from functioning properly or meeting the requirements of PCS. Maintain documentation that tracks the issues with testing. Perform other duties as assigned. (10%)
Knowledge, Skills and Abilities (KSAs):
Knowledge of the limitations and capabilities of computer systems, of the techniques used in the design of non-automated systems, of information technology equipment, of applicable programming languages, of computer hardware and software, of computer operating systems, of writing program code, and of automated mapping. Knowledge of state and federal laws and regulations governing state purchasing. Knowledge of state of Texas procurement principles and practices, assigned commodities and products on the open market, and supply sources.
Skill in the use of computer and applicable software. Skill in problem solving, including asking appropriate questions and identifying resources to obtain necessary information. Skill in attention to detail. Skill in providing good customer service.
Ability to logically assemble and evaluate information. Ability to maintain a system of required record keeping. Ability to communicate clearly, both verbally and in writing. Ability to schedule, prioritize, monitor and complete multiple assignments timely. Ability to work effectively independently and as part of a team. Ability to act in a sound, logical, proactive and appropriate manner based on well thought out analysis of situations or problems.
Registrations, Licensure Requirements or Certifications:
N/A
Initial Screening Criteria:
Experience in systems analysis computer science, computer information systems, management information systems, or a related field. Bachelor's degree in Business Administration or related field of discipline from an accredited college or university is preferred. Substitution: Experience may substitute for the education on a year for year basis.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans :
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form