Sbhonline
Job description: Seasonal Customer Service Representative
This is a contract role. The start date is roughly 5/12/25 and the end date is 9/30/25.
This role is full-time, with working days being every Sunday, and four weekdays per week.
*We are also open to hiring two part-time people to fill this role/the days and hours.
Responsibilities and Duties:
- Answer a high volume of calls in our call center, which is a fast-paced environment.
- Interact with customers via telephone, email, text, chat, or in person to provide support, information, quotes, and confirm orders on products and services related to event rentals.
- Collect and enter accurate information to provide quotes, confirm orders for new or additional products or services.
- Field customer questions and concerns; escalate to supervisor as necessary.
- Ensure that appropriate actions are taken to resolve concerns of customers.
- Maintain customer accounts and records of customer interactions with details of inquiries, quotes, orders, concerns, or comments.
- Enter credit card information on the system to ensure proper billing and payment.
- Perform measurements of event space and event consultation.
- Perform other related duties as assigned.
Qualifications and Skills:
- Must have good computer and typing skills.
- Must be professional, friendly, reliable, and work well in a busy office environment.
- Experience in event rental, hospitality, or entertainment industry preferred but not required.
- Spanish speaking is preferred, but not a requirement.