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Job Description
NOVA Automation is an industrial automation company that specializes in engineering, manufacturing, and integrating large-scale packaging and palletizing systems. The company focuses on providing complete end-to-end solutions using automation and robotics for bulk product handling from the storage of material to the palletized product. NOVA's automation systems are built specifically to the customer's needs and are optimized to improve efficiencies and streamline the customer's manufacturing processes. The company operates within North America, South America and Europe and services customers including some of the largest Fortune 500 companies across a multitude of industries.
NOVA is growing and the Automation Service Technician, Robot Programmer role is instrumental in ensuring NOVA Automation's customers are successfully operating NOVA equipment in their production environments. The Service team, based in Denver, CO is responsible for programming, commissioning, upgrading, servicing, and troubleshooting our deployed robotic automation and packaging systems both in-person and remotely. NOVA's Service team is committed to delivering measurable value to our customers and to continually expand that value through improvements to our solutions and processes.
As a Senior Automation Service Technician, you will be a designated customer advocate who will assist in providing tailored service and support. This role has up to 50% travel and will aid in commissioning and servicing systems in the field, while also supporting the Service and Controls team in-house.
The Senior Automation Service Technician will spend their time in-house at our Denver facility providing remote support as well as supporting our in-house Testing & Controls team during factory acceptance testing on new equipment. A general mechanical aptitude and electrical understanding, and willingness to provide support is also key for the role.
Roles and Responsibilities
Providing remote customer support: fielding support phone calls/emails/messages and being on-call during designated hours. Providing on-site customer support (up to 50% travel) in the event of a critical situation to expedite resolution as required. Managing support cases to ensure issues are recorded, tracked, and resolved with timely follow-ups with thorough documentation of all troubleshooting steps in the ticketing system. Being a subject matter expert on NOVA and integrated equipment. Supporting NOVA's in-house Testing & Controls team. Supporting NOVA's Field Service Engineers and Technicians. Demonstrating alignment with NOVA's Mission, Vision, and Values. Qualifications and Requirements
Customer-focused with the ability to provide NOVA's customers a top-tier service experience. The ability to thrive in challenging, high-pressure, and less-than-ideal working environments. The ability to effectively and efficiently troubleshoot on complex customer engagements. Highly detail oriented throughout work duties including administrative & documentation responsibilities. Extensive mechanical aptitude and deep understanding of machine theory. 5+ years' experience of Electrical Knowledge, Computer Programming, Controls and Systems Engineering, and Robotics experience. Deep understanding of components, connected components, drives, ethernet/ethernet ip, industrial iot, machine safety, motion control, motor control, vibration, servo drives, security risks & solutions, safety, process safety, process, process networks, and networks. Able to modify/build Ladder Logic programs for CompactLogix, RSLogix, and Siemens controls. Robotic programming and troubleshooting of Kawasaki & Yaskawa Robots. Kuka & Fanuc robot programming experience a plus. Variable Frequency Drives - Allen Bradley Powerflex, Eaton, SEW Eurodrive. Servos – Allen Bradley: Kenetics 6000, SERCOS Servo Drive Interface, Yaskawa: SGDV, SGDH. HMI Programming and Operations: Proface, Allen Bradley: FactoryTalk View Studio, RS View, PanelBuilder, Siemens: ProTool. Ability to troubleshoot new and existing PLC control systems doing I/O checks and ladder logic edits. Includes knowledge of Rockwell Automation's - RS500/5000 or Siemens S7. Experience performing operator and maintenance training. Benefits
Our Field Service team travels on Mondays and Fridays, meaning they're home for the weekend! Our Field Service team makes their own travel arrangements! Full Employee Health Benefits/401K + Matching. Phone Reimbursement or company phone. Company laptop. Travel expenses & Per diem. Vacation/PTO. Job Type: Full-time Salary: $35/HR-$45/HR Additional Compensation includes Per Diem, Bonuses, Overtime, and Expense Coverage.
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Providing remote customer support: fielding support phone calls/emails/messages and being on-call during designated hours. Providing on-site customer support (up to 50% travel) in the event of a critical situation to expedite resolution as required. Managing support cases to ensure issues are recorded, tracked, and resolved with timely follow-ups with thorough documentation of all troubleshooting steps in the ticketing system. Being a subject matter expert on NOVA and integrated equipment. Supporting NOVA's in-house Testing & Controls team. Supporting NOVA's Field Service Engineers and Technicians. Demonstrating alignment with NOVA's Mission, Vision, and Values. Qualifications and Requirements
Customer-focused with the ability to provide NOVA's customers a top-tier service experience. The ability to thrive in challenging, high-pressure, and less-than-ideal working environments. The ability to effectively and efficiently troubleshoot on complex customer engagements. Highly detail oriented throughout work duties including administrative & documentation responsibilities. Extensive mechanical aptitude and deep understanding of machine theory. 5+ years' experience of Electrical Knowledge, Computer Programming, Controls and Systems Engineering, and Robotics experience. Deep understanding of components, connected components, drives, ethernet/ethernet ip, industrial iot, machine safety, motion control, motor control, vibration, servo drives, security risks & solutions, safety, process safety, process, process networks, and networks. Able to modify/build Ladder Logic programs for CompactLogix, RSLogix, and Siemens controls. Robotic programming and troubleshooting of Kawasaki & Yaskawa Robots. Kuka & Fanuc robot programming experience a plus. Variable Frequency Drives - Allen Bradley Powerflex, Eaton, SEW Eurodrive. Servos – Allen Bradley: Kenetics 6000, SERCOS Servo Drive Interface, Yaskawa: SGDV, SGDH. HMI Programming and Operations: Proface, Allen Bradley: FactoryTalk View Studio, RS View, PanelBuilder, Siemens: ProTool. Ability to troubleshoot new and existing PLC control systems doing I/O checks and ladder logic edits. Includes knowledge of Rockwell Automation's - RS500/5000 or Siemens S7. Experience performing operator and maintenance training. Benefits
Our Field Service team travels on Mondays and Fridays, meaning they're home for the weekend! Our Field Service team makes their own travel arrangements! Full Employee Health Benefits/401K + Matching. Phone Reimbursement or company phone. Company laptop. Travel expenses & Per diem. Vacation/PTO. Job Type: Full-time Salary: $35/HR-$45/HR Additional Compensation includes Per Diem, Bonuses, Overtime, and Expense Coverage.
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