MGA Entertainment
About the Role:
We are seeking a motivated and eager-to-learn Temp - Technical Support specialist to join our MIS - IT Department at MGA Entertainment. This role is designed for someone who is passionate about IT, hungry to learn, and interested in growing with a dynamic team leading in a multi-industry platform. You will provide both remote and on-site support to corporate users, ensuring seamless operation of hardware, software, and network systems. As you progress, additional responsibilities may be assigned by the IT Global Manager.
Key Responsibilities • Install, configure, and maintain front-end equipment, including imaging and testing of devices. • Troubleshoot hardware, software, networked peripheral devices, cabling, and networking hardware for end users. • Manage and track support tickets using FreshService to ensure timely resolution of issues. • Provide prompt and effective support to corporate users in a fast-paced environment, both remotely and desk-side. • Maintain accurate inventory records of IT assets. • Collaborate with the IT team on various projects and tasks as directed by the IT Global Manager. • Embrace and thrive in an IT environment that supports multiple industries.
Education & Experience: • Some college coursework in IT or related field or equivalent practical IT work experience. • Prior experience in a technical support role is a plus but not required. • Familiarity with helpdesk software like FreshService is a plus.
Key Skills: • Strong problem-solving skills and a willingness to learn. • Excellent communication skills to assist users effectively. • Ability to work independently and as part of a team. • Basic knowledge of Windows and Mac operating systems, network troubleshooting, and IT hardware.
Pay Range:
$20.00 - $23.00 hourly
We are seeking a motivated and eager-to-learn Temp - Technical Support specialist to join our MIS - IT Department at MGA Entertainment. This role is designed for someone who is passionate about IT, hungry to learn, and interested in growing with a dynamic team leading in a multi-industry platform. You will provide both remote and on-site support to corporate users, ensuring seamless operation of hardware, software, and network systems. As you progress, additional responsibilities may be assigned by the IT Global Manager.
Key Responsibilities • Install, configure, and maintain front-end equipment, including imaging and testing of devices. • Troubleshoot hardware, software, networked peripheral devices, cabling, and networking hardware for end users. • Manage and track support tickets using FreshService to ensure timely resolution of issues. • Provide prompt and effective support to corporate users in a fast-paced environment, both remotely and desk-side. • Maintain accurate inventory records of IT assets. • Collaborate with the IT team on various projects and tasks as directed by the IT Global Manager. • Embrace and thrive in an IT environment that supports multiple industries.
Education & Experience: • Some college coursework in IT or related field or equivalent practical IT work experience. • Prior experience in a technical support role is a plus but not required. • Familiarity with helpdesk software like FreshService is a plus.
Key Skills: • Strong problem-solving skills and a willingness to learn. • Excellent communication skills to assist users effectively. • Ability to work independently and as part of a team. • Basic knowledge of Windows and Mac operating systems, network troubleshooting, and IT hardware.
Pay Range:
$20.00 - $23.00 hourly