Community Manager @ Elevator (
About Elevator
Elevator’s purpose is to elevate small businesses and communities . We are a co-warehousing community that provides flexible, purpose-built warehousing spaces with logistics support. We help modern e-commerce companies, makers, creatives, and startups grow and thrive.
The Role
We are seeking two Community Managers to co-lead the Elevator community and building site in downtown Des Moines. This role is about driving membership growth, retention, and building a thriving community . The ideal candidate is driven by results, community, and making an impact .
The Community Manager takes pride in being an ambassador for Elevator and reinforcing our company values with the team and member community. Elevator’s five values are: Always Growing, World-Class Hospitality, Steadfast Positivity, Focused on Results, and Disciplined Excellence.
This is a unique opportunity to own the outcomes of an Elevator location, from sales and revenue growth to operational excellence, and community culture . A successful Community Manager will have opportunities for career advancement as Elevator continues to grow.
Key Responsibilities
1. Sales & Growth
- Achieve occupancy and revenue targets : Track data on occupancy, retention, and revenue growth while executing strategies to attract and retain members.
- Own the sales pipeline : Drive member recruitment through outreach (calls, social media, and emails), tours, networking, and following up with leads.
- Give tours and close deals : Convert prospective members through consultative selling, clearly demonstrating the value of Elevator.
- Lead retention efforts : Ensure members stay and grow within Elevator by actively engaging with them and addressing their needs.
2. Community Building & Member Engagement
- Exhibit company values: World-class hospitality, steadfast positivity, always growing, focused on results, and disciplined excellence. Members should feel cared for, respected, and uplifted after interacting with the Community Team.
- Foster a connected, collaborative culture : Proactively introduce members to each other and create opportunities for partnerships.
- Host meaningful events : Plan and run networking events, educational workshops, and community gatherings that bring value to members (2-3 events per month).
- Be the face of Elevator Des Moines : Serve as the primary contact and trusted advisor for members, ensuring a high level of satisfaction. Represent Elevator in the community of Des Moines outside of the building.
3. Operations and Management
- Take full ownership of location performance : Oversee member experience, operational efficiency, cleanliness, and financial health of the building.
- Manage revenue operations: bill runs, follow up with members behind on payments, and report on metrics.
- Manage facility operations : Ensure the building is fully functional, including scheduling maintenance work, ordering supplies, and managing sub contractors (e.g., cleaners, plumbers, etc.).
- Light logistics : Oversee incoming and outgoing mail, small parcel, and freight shipments to support members’ businesses.
4. Leadership & Teamwork
- Work closely with HQ teams : Collaborate with the VP of Revenue and leadership teams to align your location with company-wide objectives.
- Provide feedback to HQ : Share insights from your location to help shape broader company strategy, service offerings, and operational improvements.
- Problem solve in real time : Address issues with members, employees, and the building quickly and effectively.
- Run location meetings : Lead meetings with the HQ team to align and report metrics on membership growth, revenue, expenses, and activity in the building and community.
Ideal Candidate Profile
- Proven sales experience with a track record of hitting and exceeding revenue goals.
- Customer-first mindset with a passion for helping entrepreneurs grow.
- Strong problem-solving skills and the ability to adapt in a fast-paced environment.
- Community-oriented : Joy from engagement, events, and relationship-building.
- Excellent communication skills to interact effectively with members, staff, and external partners.
- Highly accountable and resourceful with a bias toward action .
- Operational excellence : Experience in facilities management or business operations is a plus.
- Experience in HubSpot is a plus.
Benefits
- Paid time off
- Health insurance
- Vision insurance
- Dental insurance
- Equity compensation
- Eligible for annual bonus
Why Join Elevator?
- Opportunity for growth in a fast-scaling company.
- Direct impact on the success of small businesses and the local economy.
- A leadership role where you own the outcomes of a dynamic and high-energy space.
- A chance to shape the future of co-warehousing and small business communities.
- Hands-on training in sales, hospitality, and scalable operations.
- Annual company-wide offsite retreats.
- Join a culture-driven organization that cares about you outside of your role at Elevator.
A Belief in Better
Every vibrant city needs a thriving entrepreneurial class. At Elevator, we believe in doing well while doing good. Elevating small business owners positively impacts the surrounding community, increases revenue to neighboring businesses, and creates long-term economic impact.