Dynamic Access
Essential Job Functions:
• Support local users directly, handling issues across all technology including Azure administration, workstations, servers, printers, networks, and vendor-specific hardware and software.
• Build and configure systems for employee's use within the corporate office and remote users.
• Respond to requests for technical assistance via phone, chat, or email, and provide regular updates to users on their support requests.
• Diagnose and resolve technical issues, both onsite and remotely, and document all user interactions for tracking and reporting.
• Provide users with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting.
• Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity).
• Communicate to users: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
• Maintain specific knowledge of the users and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Additional duties may be assigned, as required.
Knowledge, Skills, and Abilities: • Experience working in HIPAA compliant environment. • Experience with Active Directory Administration, Exchange On-Premises and Office 365 Administration, understanding of VPN's (User provisioning / administration, Understanding of Azure AD Sync and 2FA). • Monitoring and verifying Azure backup solutions and troubleshooting backup issues. • Basic understanding of mobile devices management and remote support. Experience with IBM MAAS360 is a plus. • Experience configuring and supporting Microsoft Teams phone system is a plus. • Knowledge of printer configuration and maintenance • Knowledge in computer maintenance • Ability to detect and troubleshoot network problems • Familiarity with desktop support • Knowledge in Microsoft Windows operating systems (Windows 10 and 11) and some knowledge of Mac OS
Other Skills: • Working experience managing SQL Server environments. • Experience managing NAS connected devices • Ability to manage assigned tasks with minimum supervision. • Good verbal and written communication skills, and customer service capabilities. • Strong problem-solving abilities and attention to detail.
Knowledge, Skills, and Abilities: • Experience working in HIPAA compliant environment. • Experience with Active Directory Administration, Exchange On-Premises and Office 365 Administration, understanding of VPN's (User provisioning / administration, Understanding of Azure AD Sync and 2FA). • Monitoring and verifying Azure backup solutions and troubleshooting backup issues. • Basic understanding of mobile devices management and remote support. Experience with IBM MAAS360 is a plus. • Experience configuring and supporting Microsoft Teams phone system is a plus. • Knowledge of printer configuration and maintenance • Knowledge in computer maintenance • Ability to detect and troubleshoot network problems • Familiarity with desktop support • Knowledge in Microsoft Windows operating systems (Windows 10 and 11) and some knowledge of Mac OS
Other Skills: • Working experience managing SQL Server environments. • Experience managing NAS connected devices • Ability to manage assigned tasks with minimum supervision. • Good verbal and written communication skills, and customer service capabilities. • Strong problem-solving abilities and attention to detail.